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          Universal Windows Direct of Pittsburgh has 1 locations, listed below.

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            Business ProfileUniversal Windows Direct of Pittsburgh

            Windows
            BBB accredited business

            Contact Information

            611 Parkway View Dr Unit 6

            Crafton, PA 15205-1412

            Visit Website
            (412) 222-5200

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            Customer Reviews

            4.3/5

            Average of 46 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/29/2019

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Universal Windows Direct of Pittsburgh offers replacement windows, entry doors, and patio doors.

            Business Details

            Location of This Business
            611 Parkway View Dr Unit 6, Crafton, PA 15205-1412
            BBB File Opened:
            6/12/2019
            Years in Business:
            22
            Business Started:
            1/1/2002
            Business Started Locally:
            1/29/2019
            Accredited Since:
            7/29/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA149897 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 10/1/2025.

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • UWD of Pittsburgh LLC
            Related Businesses
            Business Management
            • Mr. Mike Strmac, Owner
            • Ms. Bridget McQuaide, Customer Service Manager
            • Ms. Juanita Davenport, Community Engagement Coordinator
            • Mr. Brian Catlett, CFO
            Contact Information

            Principal

            • Mr. Mike Strmac, Owner

            Customer Contact

            • Ms. Bridget McQuaide, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (412) 788-0805
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 3-27-24 an in home sales contract with Universal Windows Direct was executed for the purchase of windows in the amount of $9100. On 3-28-24 and 4-1-24, phone calls with the representative were held to request cancellation of the contract. A copy of the signed Notice to Cancel was submitted by email to the representative as well. However, due to their predatory tactics, the Windows representative did not disclose that the loan funding for the project was actually being 'activated' and disbursed prior to the completion of the sales call. So for now I owe a finance company $9100 for a contract that was cancelled per my PA rights, claiming they are actively working to "resolve my dispute" by waiting 36 more days for Universal Windows Direct to do the right thing, stop reaping the benefit of increased cash flow by deception, and close this account once and for all.
            Read More
            Read 23 More Complaints

            Customer Reviews

            46 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Esther J

            07/15/2024

            We ordered 2 8 ft. sliding glass patio doors. On April 15, 2024 installers arrived with one set of 8 ft. doors and one set of 6 ft. doors. They recognized the error and immediately called the office so that the order could be corrected. Someone said a mistake must have been made at the office.Installation is usually scheduled within 12 to -14 weeks so when we called to check on the order we were told that the re-order was not done until July 1. In addition, the representative we talked to refused to admit that the company made any mistakes and we would just have to accept a 16 week delivery time with installation to be scheduled later. The person we spoke with was rude, condescending and completely uncooperative. No offer was made to alleviate this situation.We would advise anyone thinking of using this company to reads this and realize that they are completely unreliable in refusing to honor their obligations.

            Universal Windows Direct of Pittsburgh Response

            07/29/2024

            Hello, ******. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to ************************************************************************************** and we will be sure to reach out in an effort to resolve them. -SS
            Read 45 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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