Business ProfileforNew Spirit Inc.

TERRIBLE, TERRIBLE, TERRIBLE SERVICE. NON-ENGLISH SPEAKING. DEFECTIVE MATERIALS, LIARS!!! SAVE YOUR MONEY!!!

Good morning, ******. I'm sorry to hear that you're feeling this way. Firstly, I want to clarify that we didn't perform any work for you directly; our services were provided only to your mother, *****, for two installation's.Regarding the specifics:We are a havc dealer we do not make the materials, we simply get it straight from the suppliers (manufacture). Your mother was no longer covered under any labor warranty (which was communicated to both of you during the initial phone call) when she encountered an issue with paying our fee of $150. We also communicated that if this was an installation issue on our end that we will take care of it for NO charge. Despite this, we waived the fee and sent a technician to assist. Unfortunately, no one was available to let him in upon arrival.******* installation took place on 7-21-2021, and a new boiler was installed for her in 09-2022. When the system required service in 11-2023, she settled the invoice as it was no longer under warranty. Your involvement began when you contacted our office multiple times, displaying aggression and making discriminatory remarks about our team's language capabilities. The comment about non-English speaking arose from the owner's accent, Our company embraces diversity, and while our team members have varying backgrounds, everyone you spoke to is fluent in English. ***** initially engaged with us as a client of ******. For any policy-related queries, you can reach out to them directly.We sincerely wish you both the best. Have a blessed day.