ComplaintsforLytle's HVAC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2017 we had a central air conditioning unit installed by Lytle's. I have had issues with condensation at the vent sites where it stained my ceiling. He stated that could happen. He did not come to the house to assess the situation. I recently had to have the unit serviced because the drain tube came loose and water was dripping inside my wall which ruined the drywall in the living room and the ceiling of the basement. I attempted to get in contact with them and I could not find a working number. Their invoice did not have any contact information on it either. I had to contact another heating and air conditioning company after hours to come look at it and they told me that the unit in my attic was not installed properly and the drain pipe was also not pitched properly. The company stated that it never should have come lose. They also did not install the intake properly in the hallway ceiling and you can see through to the attic. The company stated that it may not circulate air properly and if that happens then I will need to have it fixed. At the time Lytle's installed it, I did not like how it appeared cosmetically but I figured I could patch the ceiling myself to make it look better. Now I am looking at paying someone additional money to fix what they did not do properly.Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid Wade L****** $3500.00 for a new heating and air conditioning unit in my home. The system hasn’t worked properly since he installed it. He’s been back so many times to try and repair it to no avail. He’s discovered that the outside unit is defective and said he will be back to install a new. He cried covid in February and now he’s blocked us from calling. We’ve called left voice messages text messages emailed with no response back. This con never gave us a receipt after requesting one several times.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.