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ComplaintsforAltmeyer Home Stores Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered on 7/25/21 totaling $91.85 which taken from my account. I got an order confirm email but after a few days of not getting a shipping confirm I called on I believe 7/30/21 and spoke with a woman who informed me that part of my order was on backorder and I was given the option to have what was currently in stock sent (with backordered items being sent when they got them in) or they could cancel the order and refund me. I chose to have it cancelled/refunded. On 8/9/21 I got an email that my order had shipped but by this point I had purchased replacement items elsewhere b/c this one was supposed to have been cancelled. I called the company and they sent me return labels. I shipped the items back and they were received last week per USPS tracking. I called 9/3/21 to check the status of the return and was told it would process that day and I would get an email that afternoon with details. I never got that email. I called back today 9/8/21 and got the same response. I want my refund.Business response
09/22/2021
*** ******* letter is correct in everything she wrote in her complaint.
I confirmed that she did receive her refund after her call on September 8th. I have sent a copy of the refund transaction.
I have no idea how or why this happened and can only offer an apology to *** ***** for the inconvenience and frustration that this caused her.Bob M****
Altmeyer Home Store Inc...
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.