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Complaint Details
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Initial Complaint
03/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3/8/2023 I received an email from the owner of Monyer Electric demanding I pay $1,190 to label two ******* Load Centers (electrical panels). This was my reply to Monyer Electrics demand:-This installation took the whole day and the team did not have the time to label the two electrical panels and check if everything was working fine.-There are three mistakes made with their work: -The four heavy ceiling fans are now on a circuit breaker which occasionally pops up. -One area with small flood lights is not wired. No switches will turn them on. -One area has two on-off switches to turn on-off the same ceiling light.************** said these issues would be corrected, when possible, Covid-19 contributed to the delay. During 2021-2022, ***** told me, on a few occasions, he would schedule this work. Nothing happened, and in late 2022, I learned he was not working at Monyer Electric any longer. I want to say that ***** impressed me with his technical knowledge and he would give me the highest level of customer service regardless of how long it would take. In addition, one Monyer Electric technician recently visited the house to evaluate how much work would be required. He was also made aware of the three mistakes listed above. Most importantly: this technician was part of *****s team when the electrical panel replacements were done and the work could not be completed. At the time of work done in 2020 panel labeling was included; the team was asked to follow the same labeling using the documented old panels labeling; but it did not. The installation cost was $3,400.As of 3/11/2013 Monyer Electric has not replied to my email.Customer response
03/22/2023
Just to confirm that Monyer Electric LLC positively resolved all the issues last Thursday.
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Contact Information
22 Denver Rd Ste A
Denver, PA 17517-9262
Business hours
Today,Closed
| MMonday | 7:00 AM - 5:00 PM |
|---|---|
| TTuesday | 7:00 AM - 5:00 PM |
| WWednesday | 7:00 AM - 5:00 PM |
| ThThursday | 7:00 AM - 5:00 PM |
| FFriday | 7:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.