ComplaintsforEarth Restorations, LLC

• Initial Complaint

  09/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***** Septic System design work performed by ************************* (ACA)12/23/21 *** emailed quote/bid from Earth Restorations, LLC for $33,688 (Email 1, 2) Spring 22 I requested updated bid from ER, rep John D************ (JD) 5/10/22 Received updated quote from ER/JD of $36,248 (Email 3) 5/30/22 My boyfriend and I met with JD at project site; had lengthy and detailed conversation about specs of septic design and work to be performed as we walked property 5/30/22 Informed JD in person that we agreed to his updated quote/bid; JD requested a deposit for confirmation of agreement of $1k 6/3/22 Deposit of $1k mailed (Email 4)6/16 and 6/17/22 JD confirmed receipt of deposit (Email 5, 6, 7)6/20/22 Emailed JD re another quote we req when on site 5/30 (Email 8)7/21/22 Received vm from Jerry at ER stating the scarifying inspection would be the next afternoon (*****@earthrestorations.com, phone ************) (Email 9) 7/22/22 Received vm from Jerry at ER stating inspection was postponed due to tech diff, and would contact soon with new date for inspection (Email 10) 7/22/22 to 8/16/22 I called both JD and Jerry to understand the tech diff and when is new date; no response until 8/16 after I left another vm for JD 8/16/22 Recd a text from JD asking if we could chat next day 8/17/22 I missed the call from JD and called back after work and left vm 8/20/22 Recd email from JD stating he made an error and agreed upon price is now be double (Email 11) 8/22/22 I sent email to JD stating my confusion/concern and req for exact number due to his "error" (Email 12) 8/22/22 JD replied (Email 13) and sent updated quote of $69,884 (Email 14) 8/23/22 I asked that he absorb the cost diff (Email 15) and contacted *** 8/24/22 JD said no but offered $5k deduction (Email 16) 8/25/22 JD req for call (Email 17) 8/27/22 Call with JD, req more time to do right by the agreement; I req response by 8/31 8/29/22 Email JD with option for subcontractor (Email 18) 8/31/22 JD email for $58,175 (Email 19)

  Business response

  10/13/2022

  Good morning *******,
  
  Thank you for sharing this but its unfortunate that *********************** didn't attach all correspondence or mention our phone conversations in her complaint. 
  
  Perhaps I did make a mistake when estimating her project . Therefore, in good faith, I deducted the $5,000 mistake from the revised estimate. In addition, the document I sent her was an estimate and not a contract. 
  
  The company I work for did not start any work, did not take her money, and didn't make any promises but we provided an estimate. 
  
   Inflation is out of my control with rising construction materials, labor, and logistics .
  
  However, the revised estimate covered my mistake and was approved by the owner of the company but there was no acknowledgement by the homeowner.  The letter explaining the above is not attached in her complaint. 
  
  In addition to our increased estimate, other contractors that re-visited her project recently did an increase in their estimates also which again isn't mentioned in her complaint. Unfortunately, the global inflation is affecting everyone worldwide and I hope there's better days ahead of us. 
  
  Thank you,
  
  John D********

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