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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Countwide Landscape to install 12 Spartan Juniper trees and install a rock drainage bed. I paid over $8000 fpr this work. The trees were not installed properly (root ball was never opened and planted with the nursery burlap still tied with string) and 9 of them died within the first 3 months. It took me multiple attempts of contacting them to replace the trees. 5 month later they finally replaced 6 of the 9 dead ones. Of those 6, 3 died again or blew over and unrooted because they were never staked into the ground. Now I have 4 total living trees, I paid for 12. I just want my money back for the 8 other trees I paid for. Not to mention, I was told to water them every day from May to October which I did only to have them die again. Not seeking restitution for water bill. My calls and emails have gone unanswered in attempt to collect money. I have more pictures and a video available if needed as well as communication with company.Business response
06/15/2023
These concerns have been resolved between our company and the customer and all parties are content with the resolution.Customer response
06/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.