![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNickett Landscaping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The problem is this. On 8/16/2022 I was told in an email that my past due amount to be taken off a credit hold, and for lawn services to continue would need to be paid in the amount of $166.81. It was also confirmed with the owner of the company in that same email chain, that this was the amount that needed to be paid. This writer then went online, and not only paid the requested amount, but paid more then was asked. This writer paid a total of $169.42. I was then emailed back and advised "Thank you for the payment, this will take off the hold and we will be able to mow next week". Please mind you, my scheduled lawn service is on Monday's. I then got an email on 8/23/22 (Tuesday, the day after the lawn was to be cut) stating that they had screwed up the total amount owed in order for the lawn service to be cut. Since the 23rd, there have been a number of mails back and forth between this writer, Staff at the lawn place, and a person named November N******. In those emails, it seems that they are not honoring the originally stated promise on there end, and are blaming it on having a new employee that screwed up, and also blaming it on me, the customer for opting to pay the minimum balance due every time which they are not used to. I did reach out to them, and did ask them at least twice if they could honor what they said originally in the email on the 18th, but they have avoided that line of direct questioning. Furthermore, they want the remaining $127 paid before any service can be provided. This writer understands and is empathetic for what was outlined in the emails provided by the company. But the fact of the matter is...The Company said service would resume this week, if said amount got paid. this writer paid it, and did literally what they asked. Then almost 5 days later they call me, to tell me we need more money, and they did it after the set cut date as well.Business response
08/30/2022
**************** has been a customer of Nickett Landscaping since 2020. Nickett Landscaping does not perform services for any account that is 60 days or more outstanding. **. ************* has been on hold several times in the last 2 years for unpaid services over 60 days old.
**************** has contacted us several times this year asking what the minimum amount he needed to pay was to have a mowing service performed at his property. We have provided this information and he has paid the amount and the service has been performed.
In the most recent instance, **************** was given the correct amount he needed to pay to resume his service for one mowing. When asked why the mow did not occur, we explained that his delay of several days paying the amount (he could pay on our website as he has in the past) caused his account to be put on hold again for another service performed on 06/20/22.
**************** would like us to disregard our policy of not performing service for accounts on credit hold. We have tried to work with him by providing the minimum amount he needed to pay to continue providing service to us, and responded to all of his emails concerning this payment and his questions concerning his service. Since our last email exchange, no payments have been made and no services have been performed. Given this years history of the account being placed on a credit hold, we are asking for him to pay his balance of $123.56 for services performed on 6/20/22 and 7/5/22 to resume servicing his lawn.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.