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Review from Joanna J
1 star07/25/2024
I almost want to make a complaint about the BBB. Why are they A+ rated? Went to Partsgeek.com, entered my year, make, and model. It asked what I was looking for and I typed I starter. It pulled up a starter and even a chart as to which models it fit...mine was on the chart so I ordered it. Big surprise it doesn't fit. I called customer service and the guy was downright rude. Told me I ordered the wrong part and that I should have called them first BEFORE ordering from the website to check if it was the right part. I then turned to the online customer service...that agent said the same thing! I even sent him screen shots showing what pulled up when I put in my year, make, and model, and a pic of the chart that shows the part fits my model. Still he contested it was my fault for ordering the wrong part. He could not give me the warehouse phone number in ************ nor could he give me *************************** office number. This is horrible!
Parts Geek LLC Response
07/29/2024
Please accept our apology for the bad customer service which you have received. Please know that steps are being taken to fix and improve the customer service of our company so that such an event will never happen again. Thank you for the time that you spent in writing to us and informing us of the matter. We have processed a return authorization number and also provided a free prepaid shipping label for your convenience. We look forward to being able to serve you better in the future.Review from Tom B
1 star07/25/2024
Ordered timing belt kit that includes water pump. After installation found water pump to be defective. P G refused to replace water pump and required all parts be returned. Buyers Beware. I'll never buy again or recommend.Parts Geek LLC Response
07/29/2024
Please accept our apology for the bad customer service which you have received. Please be advised as per policy: I Am Missing Hardware. Can You Send Me The Missing Piece?We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.Review from Vance M
1 star07/24/2024
They sent me the wrong part. Their advertisement on their website was miss leading which resulted in the wrong item being sent. When I contacted the customer service department the agent was rude and said they sent me email on how to return it but I would have to pay for the return shipping. If the error was 100% my fault then I would of agreed but, since it was not my fault it is unacceptable.I am disappointed at the lack of professionalism and concern the have for their customers. Once they got your money good luck on getting treated fair from them. If you like gambling, this is the website for you! You may or may not get what you ordered but be certain you will have to pay if they make a mistake. They are not worth the risk for me anymore.Parts Geek LLC Response
07/29/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Unfortunately, as per our Policies page (**********************************************************), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. Please know that steps are being taken to fix and improve the customer service of our company so that such an event will never happen again. Thank you for the time that you spent in writing to us and informing us of the matter.Review from Glen F
1 star07/24/2024
PartsGeek is a scam, they list product as "free shipping", then charge you, blocking your email from sending proper videos that can be viewed when emailed to others! PARTSGEEK = SCAM!Parts Geek LLC Response
07/29/2024
Thank you for the feedback and your patronage. Our management has been notified of your concerns and we are working with the warehouses to improve their shipping methods. Please accept our apologies for any inconvenience that we may have caused.Review from Heather J
1 star07/22/2024
Never received part ordered from this company. All they do is drop ship, many shipping delays, and when items is determined to be lost they give you the run around. After a month finally had to place a dispute so the credit card company to resolve.Parts Geek LLC Response
07/23/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided in this review, we show no orders placed with partsgeek.com. We value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if you can please contact us via our customer service page **************************************************.Review from Steven B
1 star07/21/2024
Was sold CATs as carb compliant when they are not. Because I'm past 30 days they won't take them back even though they mislead me when I purchased them.Parts Geek LLC Response
07/23/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As our website and all email confirmations state we have a 30 day no hassle return policy. We are saddened you do not agree with our return policy as it is listed on our website and all email confirmations however, our 30 day no hassle return policy is common in the automotive parts industry. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.Review from Val A
1 star07/21/2024
I ordered a power steering kit. I received the pump, but the rest of the kit did not come with it. I tried to contact them through their website and phone. The only thing they wanted me to do is return the pump. They were rude and very unhelpful. I dont need to return the pump, I just need them to send me the rest of the parts that go with it. I ordered many parts from them at the same time, but I will never go through this company again. They are so unprofessional.Parts Geek LLC Response
07/23/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Per policy: I Am Missing Hardware. Can You Send Me The Missing Piece?We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items. Again, please accept our apologies for any inconvenience that we may have caused.Review from David B
1 star07/20/2024
Completely unresponsive after ordering from them via ***** Shipment tracking info was incorrect and the parts (brake pads) we ordered never arrived.Parts Geek LLC Response
07/22/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We show you placed the order through eBay.com and not partsgeek.com. Unfortunately, you must contact the seller through ***** we are unable to view any refunds as we are incapable to see any credit card information and unable to assist in refunds. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.Review from Slavic P
1 star07/19/2024
Awful company. They dont accept returns for any reason. For me to return an item i have to pay shipping which will cost about the same price as the part. If you read this and have something in your cart with them stop and dont waste your money.Parts Geek LLC Response
07/22/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Unfortunately, as per our Policies page (**********************************************************), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.Review from Torshell J
1 star07/19/2024
I should have read the review prior to ordering from Parts Geek. I order the wrong part and sent it back within the 30 days policy, never received conformation that the part was received. I called on 7/8 and was informed that the part was received on 7/2 and informed that I would receive a refund in the mail. I called back on 7/19 after never receiving the check, not to mention it was on my dime that I had to return the part and now being told that the refund was expedited. it is totally unacceptable that you can pay for a part in a matter of minutes but you have to take drastic measures to get a refund after they have received their part. I am filing a complaint with the BBB. This is so frustrating that people is able to get away with treating their customers with so must mistrust.Parts Geek LLC Response
07/29/2024
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Your order has been refunded. Please note per policy: Most return refunds are processed within 14 business days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.
Customer Review Rating
2.34/5stars
Average of 1,152 Customer Reviews
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