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Find a Location

Thompson Toyota, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforThompson Toyota, Inc.

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    122 W Swamp Rd, Doylestown, PA 18901-2443
    BBB File Opened:
    5/1/1981
    Years in Business:
    55
    Business Started:
    1/1/1969
    Business Incorporated:
    1/30/1969
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Thompaon Organization
    Business Management
    • Mr. Garrett Hood, General Manager
    Contact Information

    Principal

    • Mr. Garrett Hood, General Manager

    Customer Contact

    • Mr. Garrett Hood, General Manager
    Additional Contact Information

    Fax Numbers

    • (215) 345-6909
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/04/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Went to Thompson ****** for a routine oil change and inspection (bought my car from them) noticed my carpet was damp on passenger side. They quotes me $1200 to do the work, I went through my insurance, and they agreed to do the work, then told me my insurance company washed their hands of the situation. Upon talking to my claims person, this was not the case. I decided to not deal with them for this because they held my car for ten days with no communication. When they returned my car, there was a pool of water on the drivers side back seat. My nursing books, seat, floor were all wet. They told me theyd detail my car, I went back waiter 3 hours and they returned my car undetailed, and told me they did the floors of the side that had the window open. Meanwhile the dirt stains etc from leaving my car wet and in the humidity for three days before I could pick it up, still remained. Still no solution from them. They did fix the drain clog, but who knows if that actually happened. I paid $347 total for the clog, oil change, and inspection.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott P

    1 star

    05/31/2023

    This dealership is corrupt! I introduced them to a special model being produced by Toyota well over a year ago. I spoke with a Sales Manager, Paul H****, who knew nothing about the vehicle. I offered to put down a deposit, but was told by him that they would not take deposits until the Model number was known. I brought the dealership and Paul H**** the Model number and pricing sheet the day it was released, and got what was supposedly the first Vehicle Buyer's Order for that car that same day, signed by Mr. H****. Later, when following up on the vehicle, another sales person claimed to me that I was "6th on their list", so I went to speak with Mr. H****. After a brief discussion, he assured me that I would be the first person contacted if they got one of the vehicles. The dealership was allocated that vehicle today, May 31'st... and now they're reneging on the agreement. I contacted the Sales Manager, Paul H****, who said he'd "check on it." When he called back, he claimed that it was being sold to "someone coming in", but wouldn't confirm whether it was a customer or someone associated with the dealership, and then claimed he "knows nothing about it." He also claimed that he never told me that I'd be the first in line, nor that I was the first Vehicle Buyer's Order created for the vehicle. Paul H**** is a liar, and this dealership should be avoided at all costs!

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