ComplaintsforBear Service LLC
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My washer was making a loud noise and emitting a burning smell like a belt was slipping. The washer is probably 20 years old so I told the tech its hopefully the belt based on a previous similar problem and if it is I would fix it. If it is more serious, then its not worth fixing. After quite a while he told me it was definitely the belt. Based on that I gave authorization to move forward with the repair and gave a deposit of half the expected bill. Somewhere in the neighborhood of $130. I am moving so I needed the washer fixed quickly so I called the office and offered to buy the belt myself to save time from them ordering it, having it delivered, and then making a date to finish the repair. I paid over $20 for the belt and had it available when the tech arrived to install it. In the process of installing the new belt he called me into the room and said that the belt was not the problem at all and in fact was in fairly good shape! The issue was that the transmission was shot and also leaking. So, the issue was misdiagnosed from the start. The problem was never the belt in the first place. I requested a refund of the difference between the normal initial visit charge which is around $109, vs the $130 deposit I paid for the belt replacement. I contacted this business several times speaking to a representative named ******** believe. She assured me that she requested the refund a few times. Then I called and she said that it was denied. She did not know the reason so I asked to speak to a manager. She said that she sent a request to call me to the management team. Called again and no return call.--I feel the refund request is very legitimate and cannot understand the discourteous response. If the washer was diagnosed properly in the first visit, I would have declined further repair since the cost was not warranted for a washer that old and paid the $109 initial diagnostic charge. Not the $130 deposit for repairing a belt that did not need to be replaced.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.