ComplaintsforUnited Electric Cooperative Inc
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been on “the budget program “ since I bought this property back in 2021 and have been a customer of United Electric since then , the problem is that they keep trying to remove me from their “ budget program “ for no reason. I always have the funds on hand to pay for their services so why do they keep doing this? Is this program dependable? I also explained to them that I am a customer who suffers from Alzheimer’s disease so if my payment is beyond their due date simply call my number that is provided and I will make all payments which I have done, so what is the reason that they keep doing this?Business response
02/26/2024
My name is Lauren G********, i have taken over responsibilities for Mrs. H***** as she has retired as of 1-5-2024. this is why there has been no response submitted until now. i received a letter stating the complaint of Mr ******. mr ****** had been removed from budget in October 2023 because he was not keeping up with his budget payments. we have always tried to work with Mr. ****** by allowing him to make payments as long as he made full budget payment by the time the next bill generated. However, at the time of removal all payments had stopped. When we spoke to him in November, after receiving his removal from budget letter, we had explained to him why he was removed. He let us know at that time that we was diagnosed as having early alzheimers disease and he doesn't always remember to pay his bills. we explained to him about our automatic payment process and that would be a good option for him so that his payments would just automatically draft and he wouldn't have to worry about his bill not being paid. He also told us that he was going to have a person take over his finances and we stated that we would mail him the automatic draft papers as well as the third party authorization papers so that whomever is taking over his finances we would be able to speak to them on behalf of mr. ******. We never heard a response from him after that. We spoke to Mr. ****** 2-1-24 ( we had tried reaching out to him prior but we no longer had good contact information). We had sent a letter for him to call us to update his contact information and when he called we reminded him that we needed that information back to add to his account. we also reminded him that the new Budget year opens in May and that we can review his account with him at that time and possible get him back on budget. he told us then that the third party application will be returned and that would be fine to revisit budget then.
His budget amount, at the time,was set at $235 and that was set on the lower side as a courtesy for him, it could have been set up at $280. anything less that $235 would not benefit him because of his usage in the late fall through early spring.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.