Business ProfileforRoof Works, USA

11/9/22 company installed rubber roof on roof over my garage (Job 22-1254). 11/14/22 I called to complain about numerous bubbles on the surface and shoddy workmanship especially in corners. I texted multiple pictures and received text that they were received. No one called me back so I called again 11/17/22 - no response. 11/21/22 I called the sales rep. and was told to call the company, as after the sale, he has nothing to do with it. 11/23 I sent more pictures and was told they were received. 12/13/22 I received an invoice. I called again that I was unsatisfied with the work. I was told that the bubbles should dissipate over weather changes and that the company would contact me in the spring. They did contact me 3/21/23 and I told them the roof looked no better than my original complaint. I sent new pictures. Then I received no contact whatsoever. 7/24/23 I finally called them back to give them a courtesy call that I would be contacting the BBB and begin writing negative reviews. 7/25/23 the owner came to look at the work. This is the first time anyone from the company had come to look at the work at all. He said that workers would repair the work within the next two weeks. He "didn't like" the way one of the folds were lifting. I told him it was always that way. The last thing I told him was how important communication was as that there had been none in the past. He agreed. I have not heard from anyone in the company since. I paid $9,575. My concerns have been met with severe lack of response (except for when emailing the bill), sarcasm, excuses about how far away I lived and their busy schedule, and a disregard for the quality of work, as when I told them that it looked worse than my original roof and was NOT $10 work; I was only asked if it worked, as if the look of the roof meant nothing after all that money spent. Before and after pictures are available on request.