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Find a Location

CPP Diesel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CPP Diesel

      238 Westbend Rd E Millsboro, PA 15433-1108

    • CPP Diesel

      230B Westbend Rd E Millsboro, PA 15433

    Business ProfileforCPP Diesel

    New Auto Parts
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    On June 29, 2021 the BBB corresponded with CPP Diesel regarding a Pattern of Complaints:

    BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Delivery, Sales, Refund or Exchange, and Customer Service. Consumers allege that they ordered and paid for products, but never received them.  Customers  state they ordered a product listed for sale on the website, but later received an email stating the item was out of stock.  Consumers state they requested a refund but never received one.  Consumers state they were told they could return their engine core for a refund, but once returned the refund was not provided as expected.  Customers claim they tried to contact the business about their concerns, but their emails and phone calls were not returned.

    The BBB will continue to monitor any incoming complaints.  

     

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    52 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    CPP Diesel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CPP Diesel

        238 Westbend Rd E Millsboro, PA 15433-1108

      • CPP Diesel

        230B Westbend Rd E Millsboro, PA 15433

      Location of This Business
      238 Westbend Rd, E Millsboro, PA 15433-1108
      BBB File Opened:
      8/31/2012
      Years in Business:
      14
      Business Started:
      5/27/2010
      Business Started Locally:
      5/27/2010
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Cummins Performance Parts
      Business Management
      • Mr. Jamie Lent, Owner
      • Mrs. Erica Lent, Owner
      Contact Information

      Principal

      • Mr. Jamie Lent, Owner
      • Mrs. Erica Lent, Owner

      Customer Contact

      • Mr. Jamie Lent, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      52 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      19 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Roselyn K

      5 stars

      09/02/2024

      Im adding a review because I wasnt happy with CPP Diesel originally. I felt like I was getting the run around and my son gave up on ever seeing him motor. But, after many calls and conversations with ***** and ****** my son received his motor. Though it took longer than expected I am thankful that they came through with their promises. Ive worked in customer service for over 30 years and understand that pleasing every customer is very important. Sometimes its impossible but you continue to work to please your customers. Im happy that they came through for my son and that they told me if my son has any questions or needs any help not to hesitate in calling them. Id like to thank them for coming through.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

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