209 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from ROSANNE A
5 stars07/21/2024
Since we bought our house five years ago when we need something to be done we call Lancaster Plumbing and Heating Co. Everyone's very nice when you call. Technician's are very professional. They come out explain everything that needs to be done give you a quote and keep to that quote. There's no surprise extra amount. They always do an exceptional job. Whatever they work on they clean up and make sure your satisfied. Our family will always call them for any of our needs.
Lancaster Plumbing & Heating Co., Inc. Response
07/22/2024
Thanks for your great feedback! We are pleased you rely on our team for your home service needs. We appreciate your continued support and look forward to serving you and your family again soon!Review from Deborah E
5 stars07/17/2024
Excellent company with excellent customer service. Very easy and pleasant to work with!! I highly recommend their services!!Lancaster Plumbing & Heating Co., Inc. Response
07/22/2024
Thanks for the excellent review, *******! Your 100% customer satisfaction is our goal. We appreciate your business and recommendation.Review from Lisa F
5 stars07/16/2024
I just had my plumbing checked by **************, and he was extremely knowledgeable, helpful and patient. My bathroom sink drain was clogged and my toilet required a new flapper to stop it from running constantly. ************** did it all with ease, he wore shoe coverings and was respectful of me and my home. I am very satisfied with this company and I am glad to have become a member.Lancaster Plumbing & Heating Co., Inc. Response
07/17/2024
Thank you for your rave review of *****! We are pleased to hear that you were delighted with your plumbing experience. We appreciate you being a Service Partner Plan member. Thank you for your continued business!Review from Sherry G
5 stars07/13/2024
We had a Technician come for our Electrical System review. Very nice young man, very respectful. Provided detailed information on a few things we could upgrade. Also brought our water softener salt for delivery and carried into the basement. Highly recommend there services.Lancaster Plumbing & Heating Co., Inc. Response
07/15/2024
Thanks for leaving our team with a positive review, ******! We are glad you had a great experience with our electrical and plumbing team. Thank you for your continued business!Review from Martha B
5 stars07/10/2024
Electrician ***!!! THANKYOU again for excellent service! Always appreciate prompt responses and every effort to resolve issues thoroughlyLancaster Plumbing & Heating Co., Inc. Response
07/11/2024
Thank you for the special shout-out to our electrician! We appreciate the opportunity to handle your electrical needs. Thanks for your business!Review from Craig H
5 stars07/09/2024
I have been very happy with Lancaster Plumbing and Heating. They respond quickly. They have great customer service. They explain the issues and options, and aren't pushy.Lancaster Plumbing & Heating Co., Inc. Response
07/10/2024
Thank you for letting us know you have been pleased with our team! We appreciate your praises and look forward to serving you again soon!Review from Pat P
5 stars07/06/2024
**** did a great job. Great inspection. Tremendous guy. On time.Lancaster Plumbing & Heating Co., Inc. Response
07/08/2024
Thanks for letting us know how **** did! He will be thrilled to hear that you were happy with your inspection. We appreciate your business and look forward to serving you again!Review from Tim W
5 stars07/04/2024
The technician was courteous, knowledgeable, and thorough. He took the time to explain the issue and the solutions. Very pleased.Lancaster Plumbing & Heating Co., Inc. Response
07/08/2024
Thanks for your positive review, ***! We are glad our technician was courteous, knowledgable, and thorough during your service appointment. Your 100% satisfaction is our goal! Thank you for your business!Review from Jeff R
5 stars07/03/2024
Such a pleasure to interact with their customer service people. Each (of the four of you I spoke with) described very kindly and clearly, what was to be included in each service scheduled. The gentleman did a nice job on the new electrical cable with conduit and one tech gave our AC a boost. Our older home in town had a slow drain (ie: water backing up into the sink). The plumbing crew worked together with precision as a team, to solve a tricky drainage issue. They scoped the drain (they have a drain doctor of sorts) and I watched as he found a faulty "T" connector. mystery solved. That drain drains like a champ now ! Thanks again to you all LPHC&E.Lancaster Plumbing & Heating Co., Inc. Response
07/08/2024
Thanks for such great feedback for our team! We are grateful to have the opportunity to assist with your home service repairs from your electrical, to your AC and drain troubles! Thank you for your business!Review from Sharon B
5 stars07/01/2024
We have used the various services of Lancaster Plumbing & Heating for years. Each time we have been very pleased with the quality of the work done, the ************************ of the technicians, & the overall efficiency of the office staff. Highly recommend this company.Lancaster Plumbing & Heating Co., Inc. Response
07/02/2024
Thank you for being a loyal customer over the years! We are glad to hear that you have been very pleased with the quality of our work and the professionalism of our technicians and office staff. We appreciate your recommendation. Thank you for your business!
Customer Review Rating
Average of 209 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.