Business ProfileforKelley & Souder Collision Service

After almost a year of trying to work with Vico’s Autobody the parent company of Kelley Sauder in Eagleview Pa https://kelleyandsouder.com/ I am officially giving up the opportunity for this company to do the right thing and turning towards the consumer’s so that they are unable to treat another hardworking individual the way they treated me. On Jan 4 23, I was hit by a deer . After 6 weeks of little to no communication from Kelly I decided to start my own management of my repairs , contacting Honda , sourcing parts and calling Kelley to let them know when parts would arrive. The unprofessional management continued until I was able to successfully convince them to put as many parts as we had in the car to make it officially safe and legal to be operated on the road - while we waited for two last parts that I myself requested from Honda . Only to have the car then break down two days after having the vehicle back . My insurance company advised me not to have the tow go back to Kelly and we then found out that Kelley put the old parts back in my car with the holes in these old parts instead of replacing with the new parts that they did have in the shop and had been paid for . I paid the deductible in full and the insurance co paid all invoices. This includes a part that they never put in my car . So my final share is that this part still is not in my car . A part at this point I will pay for to be replaced so I am doing the right thing by both Honda and the insurance co Yes I am out personally almost 4000 dollars but more then that I hope that this business is held responsible for their complete disregard for the rights consumers have and this never happens to anyone else