ComplaintsforAllied Asphalt
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Allied ashplat paved our driveway last fall, after about three weeks the driveway began to sink. Over the course of the winter and spring months it only got worse. The owner, **** came out and said that they would warranty the driveway. They came out torn up half the driveway and left give no indication when we would finish the job We were quote and paid for ($11750) for the old driveway to be torn out, new stone put in and 3" of new blacktop put in. There was no new stone and only 1.5 inch of black top originally put in.I have tried calling and reach for over 2 weeks and no answer. I ultimately paid someone else to reinstalled the stone. When I reached out to get an approx date for repaving.....I get no answer. Allied has a warranty that was not honored as well as the job wasn't done to the specs that were stated.We just want our driveway fixed/repairedBusiness response
07/13/2023
went out to *******’s property,(job site)to fix the concern that he was having. ******* was happy and it was resolved when issue was fixed he said he was going to call BBB to drop the complaint. went out and met ******* again he also signed a contract saying he was happy and resolved He said he was going to call BBB for the second time and dropped a complaint. Allied called bbb july 11 as of then the complaint was not dropped.Customer response
07/13/2023
As of right now everything was handle. Speaking with **** - he had mentioned that the driveway would be repaved, which it was and sealed per our conversation. WIth the being said - it appears that there are areas that are less than the 2.5" of asphalt that was quoted per original quote. Also when **** came out to seal coated the old portion there were areas of the driveway that were begin to sink (driveway was repaved +/- 3-4 weeks) See pictures attached.
Speaking again with **** - he said that he would be back out of repave everything in the springtime of 2024
At this point everything has been handle enough to remove the complaint. If the repaving in spring of 2024 doesn't happen than a complaint will be submitted again
Thanks
******* *******
Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received and approved $2200 estimate for driveway project. When the project was completed the owner offered a $500 warranty. I asked if he would send the warranty documentation. Twice I notified by email and once by text that the warranty documentation was not received. The owner called me and said he would personally deliver it on Saturday, May 14, 2022. I sent a certified letter including a certified return envelope addressed to me for the warranty documentation. The certified letter sent to Allied Asphalt was signed for on May 12th. There is no record the post office received the certified envelope addressed to me. I have not received the warranty documentation and want $500 refunded to me.Business response
06/28/2022
Hi there this is Allied Asphalt I received a letter that someone had a complaint I had sent the warranty twice.
I had emailed **** ******** ***** and left her several messages to see if she received the warranty second time and she wont respond.Please see attached.
Customer response
06/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.