ComplaintsforMountain Valley Orthopedics, P.C.
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Complaint Details
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Initial Complaint
01/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I pay my copay of $20 every visit and they constantly bill me for a copay I already paid the latest occurrences were for 12/16/22 and 1/3/23 I spoke to a person I dont know her title as we discussed the December incident she looked deep and canceled the extra copay bill I have yet to notify her of the January extra bill because I received the notice today and this has been goin on since sept and I just cant take it anymore I dont wanna get a disorderly conduct arrest plz help me I do have a receipt for 1/3/23Business response
02/03/2023
February 2,2023
Dear ******* *******:
I have received your letter, and have read the formal complaint issued via ******** ***** ID# ********. I would like to truly apologize for any misinterupted information the patient may have been given. As a professional business we want to make sure our patients get the upmost clarification, and satisfaction from our staff. We strive to make sure that all our patients are handled with professionalism, and excellent customer service.
I have reviewed ********'s account, and the patient is not responsible for any outstanding balances, and or copays. Patient has made all his Physical Therapy copays on time, and has no other financial obligations with us. Unfortunately at times, a statement can be generated prior to the posting of the patient's payment. I did speak with the patient regarding his payment that he had made on the 16th of December, and did let the patient know the payment had been adjusted to his account, and he didn't owe anything.
I hope this letter will resolve this matter at hand, and that we can continue to serve ******** in any of his Orthopedics, or Physical Therapy needs. If you have any additional questions or concerns, please feel free to reach me at my contact information below.Thank you, for your time and concern in this matter, and as always we strive for excellence.
Sincerely,
Amy H*****
Physical Therapy
Office Manager
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.