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ComplaintsforZara Home
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Through the internet I placed an order for. Cream colored wastebasket from ZARA HOME. The order was paid in full through my ****** and arrived in several days. The wrong color Basket was sent and item is too small. I have sent several of their forms they provide in complete asking for return digital forms be sent to me for the reasons stated…they have emailed me that someone will get in touch with me but no one has. I also wrote an email to the address they provided and it was returned as undeliverable. I want this item returned and a complete refund.Business response
01/06/2023
Dear ******************:
By way of introduction, I am a member of the ZARA Legal Team and I am writing in response to a complaint we received from your office dated December 14, 2022.
In accordance with the cover page attached to the complaint, please see attached our response to the complaint referenced in the subject line of this email.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.