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ComplaintsforAperture Appliance Service
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a service appointment with Aperture Appliance to service Frigidaire freezer under warranty on 09/01/2021. Tech arrived and said the door needs replaced and that I would be contacted within a week. I have heard nothing from the company. Multiple texts, emails and voice message have been ignored. I have not received any communication from this company. Contacted Frigidaire in this regard. They said they would contact the company to determine the status and contact me. Have heard nothing from them either. Frigidaire had originally recommended a different company for repairs, which I made many attempts to contact during the Summer, left many messages. The last attempt received that company's out-going message that stated they are no longer taking any more service calls. So I was left having to use Aperture Appliance, even though there are multiple poor reviews for this company online.Business response
01/07/2022
******
As the technician, my role is to repair the unit that you have, and your freezer has been repaired. While the door that needed replaced took forever to come in, it's now installed and working properly. I'm not sure what will happen between you and the manufacturer, however. I cannot really do anything else, as the freezer has been fixed. Please let me know if you have any issues.
Thanks,
CharlieCustomer response
01/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.The original freezer door was warped, as was both of the replacement doors. The service technician has done all he can do at this point.
Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.