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ComplaintsforCamboro Veterinary Hospital
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The transaction date was March 19th 2022 The total amount paid was 291.73 paid in full I had my dog at the vet for a follow up appointment plus getting his routine shots After a couple days I was going to take my dog to get his nails trimmed. In order to get this service you need proof of the rabies vaccine.I noticed that I did not have not have the physical tags on the paperwork. I called Cambro on 3/21/2022 to ask about picking up the tags. The woman that answered phone was giving me a bit of a run around and saying she needed to speak with the office manager. I told her I didn't understand she then said you didn't pay for the vaccinations and she wasn't sure they where administered. I told her I had the paperwork and watched them administer the vaccines. She again said I needed to wait to speak with the office manager to call me. The office manager called me on 3/31/2022. When she called she told me I needed to pay about $80 for the administered vaccines because I didn't pay for them on 3/19. I then told the manager if the staff didn't not bill me that was not my fault as I paid the amount they told me at the end of the visit which was $291.73 in full. She asked again if I was going to pay the requested amount. I asked why it took her another 10 days to respond to my request and she stated she had just received the information. I told her I would not be held responsible for an error they made as this is the second time the clinic has called with an accounting error on their end that they were asking me to rectify. The first time I complied. She told me she would she if she was able to provide me the tags. I have not received any communication from them since this phone call.Business response
06/03/2022
*** *********
Dear BBB, I have received and read the complaint presented. The rabies certificate and tag in question have been mailed to the client via certified mail on 6.1.22. The vaccine charges were removed from the account on 4.6.22.
Sincerely, welsta ***** C****** Hospital Manager Camboro Veterinary HospitalCustomer response
06/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******* *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.