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ComplaintsforClipper Magazine, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 12/7/21, I purchased to gift certificate offers for the same business via "LocalFlavor.com". Offer was one $30 gift card for $15. I purchased 2 cards. I tried using the one card yesterday 12/19/21 at the merchant, "************" and they told me the gift card was already redeemed. Which is was NOT redeemed. Quite embarrassing! I tried calling the company and they direct you to send email. When trying to email, their email address is no longer valid. I just made this purchase 12/7/21 and now the company can not be reached via phone or email.Business response
12/20/2021
Good Morning, We have confirmed and emailed this consumer alerting them that the remptions on file are valid. if they feel these redemptions are in valid they will need to contact the merchant directly. The policy agreed to by this consumer clearly states that once redemptions and pre-discounted amounts are applied ( The amount spent at time of service) we cannot reverse these redemptions without merchant approval and confirmation of redemption mistake. This consumer was emailed and reminded of the policy the agreed upon and she has been asked to reach out to the merchant for a resolution.
Thank you.
Business response
12/21/2021
Please see attachment showing this consumer Has Not responded to our three emails sent to her since yesterday. We have resolved this issue on our end with the valid merchant redemptions confirmed. This consumer will need to work this issue out with the merchant. Also see the redemption from two different times on the same day indication the merchant allowed the use of both deals to be used . If this merchant confirms the redemptions are invalid only he can contact us and allow the redemption reversals. merchant and consumers are made aware of this in the Terms Of Conditions they agree to under our redemption policy.
There is nothing more we can assist with on this matter here in the customer service department.
Customer response
12/22/2021
This has been resolved. It was an error by the merchant NOT LocalFlavor. The bartender/server at ************ ran the certificate and thought it didn't go thru and ran again. Therefore it indicated it was already redeemed, but she was the one that redeemed.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been receiving unwanted coupon circular from this business since I moved to this address, and filed a BBB complaint for it to stop half a year ago, which appears to have not been responded to. I am still receiving mail from Clipper Magazine and I want it stopped immediately and forever.Business response
10/28/2021
This consumer was removed back in April 2021. It could take 2-3 mailings before ceasing. This consumer was also emailed the web address for physically him self adding his address from the mailing. Understand once the address has been removed we have no way of stopping the postal carrier from dropping the free magazine in his box. He will need to proceed with his mail carrier and make them aware he does not want the free magazine and he would like the dropping of it to stop immediately. We have done our part and have resolved this issue.
Business response
12/20/2021
Understand the consumer was added to the mailing list in April however all mailing ceased and he did not complain again until October . His address was re-added at some point and then the removal suppression was again submitted in October and accepted. There is nothing more than can be done. The suppression takes 12 weeks and the consumer should no longer be seeing any magazine issue after January. We do advise that the consumer contact us if he receives any new magazines in February for investigation how he keeps getting added.
There are no records currently of us adding him back that he received the magazine again October Thru December. We are resolving this issue on our end as the magazine suppression is in and noted.
Customer response
12/21/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
The response issued by the business in reference to complaint ID ********, will be accepted on a provisional basis. If further mailings are received after February 2022, I will consider the matter reopened.I presume I got re-added to the list as the result of some computer error, so in the meantime, I would suggest that the business create a "do not mail" list, and if they already have done so, that they ensure that it is properly maintained.
Regards,
*** ********Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have placed a request for ***** *******/ Clipper Magazine to stop sending ads to my address. Since doing this, it has gotten worse. I tried to contact them again to see why this is happening. I only receive a notification telling me my address is not on the list. At this point, I need assistance in getting them to understand that this is a nuisance and I do not want the ads from them or any of their affiliates. It is to the point that my mailbox is flooded with content from them. My hope is the the BBB can help.Business response
08/26/2021
This consumer has not contacted us for mailing removal prior to this complaint with the email address that you have provided. We have sent them the instructions on Un-Subscribing themselves as well as a manual remove . Understand these are free magazines and delivered to all homes along the postal route by the mail carrier. They are welcome to let the carrier know they no longer want the free magazine. Also note now that we have manually removed the address it make take 2-3 mailings before ceasing anything in between this time frame could result in marketing materials being delivered. This consumer will want to also use the link we provided them to also remove their address for peace of mind it was done.Customer response
08/26/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This business advertises the ability to purchase coupons for discounted vouchers for various restaurants. Upon trying to use these vouchers numerous times at restaurants, the vendors decline them or change the terms to something other than what is on the coupon. When I presented this information to the company, they repeatedly say to try again. Then they completely removed the vouchers from my account with no refund.They are providing false advertising, and this is a scam if they are unable to refund fully for restaurants not in compliance with their rules.Business response
08/23/2021
This consumer does not hold a LocalFlavor account with the email ********************** In order to better assist this consumer and you we need a certificate number in question or a valid email account. We will await your reply.Customer response
08/31/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Business continues to blame probem on myself as the consumer. I have REPEATEDLY returned to the business to ask them to honor the promotion, but they do not honor it. There are only so many times you can do this. When it is Local Flavor's job to educate their people in the first place, I, as the consumer, should not have to do this job for them. When you do not honor what you have promised by bringing on uneducated vendors, you do not get to keep consumer's money. Sorry! Do no believe the lies that this business posts. They cannot stand behind their product. Period.
Regards,
*************************Business response
08/31/2021
We have resolved this issue with the one time courtesy credit granted. We will no longer engage the consumer on this issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
26 total complaints in the last 3 years.
16 complaints closed in the last 12 months.