![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWaldameer Park & Water World
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July 22, 2022 ****** *****, a senior over 60 years old, brought 4 children to Waldameer, 2 children had season passes and 2 did not so he purchased 2 tickets. He was not told by the cashier that he too needed to purchase a ticket as he was simply monitoring 4 children and was not going on any rides. He took the children to the entry gate and was told that he needed to purchase a ticket. Andrew, the manager, was aggressive, mean and rude to the senior and told him there are signs and the information is online. ****** ***** has NEVER been to Waldameer before, he has never gone online to the waldameer site, and he DID not see any signs. I however have been there numerous times during the 2022 season with my son a season pass holder and took him to the waterpark and I did not pay. I explained this over the phone to Andrew. Andrew was mean and nasty to me. Instead of APOLOGIZING for the inconvenience and the fact the cashiers should do a better job and the people at the gate as well, Andrew wanted to chastise a senior and me as well. This is unacceptable. In addition to this Andrew charged a senior full price. Of course ****** ***** did not know until we checked the site and it clearly states that the price for seniors is $27.25, yet he charged ****** ***** $33.95. Why didn't Andrew check the site and read the signs? Did Andrew not know the policy? Had Andrew not been so obnoxious and rude and provided good customer service, this probably would not have happened. Instead he wanted to berate a senior citizen and overcharge. I left two messages on 7/22 for Paul & George and have not received a return call. I emailed 2 or 3x requesting a phone call to discuss the experience so that I could provide the details and receive resolution and still have not received a return phone call.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.