Business ProfileforPennbriar Athletic Club

My husband and I have been members of Pennbriar for about 4 years now. When we joined the club the hours of operation fit our schedule and we were able to walk laps in the pool in the evenings and on the weekends. Recently they have new owners and they keep changing the hours. For the summer they posted a sign on the door saying they were going to be closed on Sundays for the summer which we were upset about because we were paying the same price and losing one day a week that we could use the facility. A few days before Labor day they posted a sign on the door saying they had new fall and winter hours which made it so that we were no longer able to use the facility with times that fit into our schedule. We were there in the evenings from anywhere from 5:30-8:30 Mon-Thur, 5:30-7:30 on Friday and 1-3 Saturday and Sunday. Their new hours now close at 8 PM Mon- Thurs, 6 pm on Fridays and 2 pm on Saturday and 12 pm on Sunday. The pool closes half an hour before the rest of the gym so that limits our time even more. I emailed the manager after complaining several times to the people at the front desk that these new hours didn't work for us. I let her know that we needed to either cancel our membership or put it on hold until they went back to the normal hours and asked if she knew when that would be. She replied back and said that we are not able to cancel our membership unless we moved out of the area and we were only able to put our membership on hold due to medical reasons. I know this is not accurate because another member who traveled overseas to visit family was able to put her membership on hold. Regardless, it is ridiculous for them to change their hours and still expect people to pay for services they are no longer able to use. When I let her know that I was going to cancel the credit card that the automatic payment comes out of it, she said she would send my account to a collection agency. This is not right or fair. All I want is our membership cancelled without consequences due to their changing of hours. If they would have stayed open the normal hours then we would not need to cancel our membership. If these were the hours when we joined the gym we NEVER would have joined it.