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ComplaintsforChase Hotel Group
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/17/23 Made a reservation to stay at Best Western **** for Jan 13th for $95.09 1/12/24 Received an email from Chase Hotel Group purporting to be Best Western telling me my hotel was cancelled as they had sold their hotel. After I complained they offered me a replacement room, at a hotel they told me was under renovation for $169+tax (so about twice as much).My complaints:1) They are not Best Western like they pretended to be in the email. They are Chase Hotel Group and they lost their Best Western Franchise 2) They did not sell their hotel, they are the current owners and they mention it on their website under "Properties: Development"3) They knew a long time before 1/12/24 that they were not going to be able to honor my booking so why did they not contact me when we had a contract 4) The alternative room was a ridiculous offer - twice as much!5) I wasted almost all Friday morning sorting this out 6) In their email they refer to the fact I cancelled my reservation with Best Western - this is a red ******* - Best Western cancelled it in their system when I called to ask them why they had cancelled it and they told me this property was no longer affiliated with Best Western and Chase Hotel Group were responsible for honoring their own reservations.This hotel group should not be allowed to treat me like this and should suffer the consequence of not cancelling in a timely manner and of lying.I have tried everything and the hotel shows no remorse or sign of even an apology for what they did.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.