ComplaintsforErie Inn & Suites
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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Had accommodations to stay at the Sleeps In formerly known as Erie Inn and Suites Hotel. once home and checking my charge account balance i found an additional charge of $160.00. on calling the hotel to discuss the charge the manager said the charge was for destruction of a bathroom mirror. No substatiating documentation just a charge. I object and request a refund of the charge.Initial Complaint
10/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I booked a room at this hotel via Priceline.com and was double charged by the hotel. See the attached image files for the transaction numbers. Note: I previously submitted this complaint with the incorrect phone number and address. Please use this information.Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Nov. 21 2021 checked in to Microtel in Erie PA. I was asked to call booking whom I booked with to get refunded and pay in cash. I said no. I have right here its confirmed and paid for. Was told it sold on Friday before so not taking that. I said that has nothing to do with me and its paid. Finally they said ok. Go to room, not great but. Turn on heater and it makes this high pitch noise. My daughter freaks and covers her ears. (has scenery issues) I shut it off. try again it make the same noise. I go get the hotel worker and she tells me oh it will stop in 2 min. it will then stop. So my daughter covers her ears. It does stop and just make this humming noise. ok we can handle that. We leave. when come back it is nice and warm in our room so we turn it down. At 3 in the morning it come on and does the noise again. REALLY! freaked us both out. I had to warm the room as best I could and shut it off. On top of that dogs barking in the hall (crapping in the hall) workers standing by our door yelling down the hall. Sink in bathroom coming away from wall, dirty floor, the heater vent was nasty dirty. Finally I just get up and shower. The water starts out warm (me thinking it will get hot) NO it got cooler to cold so I had a nice cold shower not pleased. Hoping blowing my hair will take the chill off me from my cold shower. NOPE dryer broke. I go ask for a replacement. You guessed it no other dryer. Fine I got to get the continental breakfast they said they offer. store bought muffins. really. NO toast, waffles etc. NOT, happy with it at all. I want a credit for the room of $66.27 and my cost for my breakfast $17.68. totaling $83.95.
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This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.