Business ProfileforProfessional Driveway Sealers

My husband called to have our driveway sealed. They said they would be out August 15. They called that day to cancel because of "rain" - there was no rain. They rescheduled for August 18. Two guys came out & did the work. It looked fine at the time, but we didn't go out for a close inspection. The next day, once everything was dry, we were able to get a close look at our driveway. We found one large (approx 3'x3') bare spot they had missed, plus dozens of foot prints & brush strokes. The guys that did the work wore tennis shoes & the sealer stuck to their shoes, not the driveway. Past companies have utilized cleats to prevent this. My husband took pictures of the bare spots & footprints and sent them to the owner. He apologized, said he had crappy workers & it was hard to find good helped. He even said he recognized the footprints of the one guy. He said he'd be out August 22 to fix the spots they'd missed. But on Aug 22, he called to reschedule for that Friday, August 26, again because of rain. They never showed up on Aug 26 & we haven't heard from them since. I contacted the business on their ******** page, but he refused to talk to me, saying to contact him using the way we originally set up our service, because he didn't have any address under my name. My husband & I have the same last name. We paid by check, which has both of our names & address on it. Apparently the owner has had so many complaints in the past 3 weeks, our issue has gotten lost among the others? I'm not sure how else he could pretend to not know who we are. I've looked at the bare spots again in the past few days & they're barely visible. The sealer surrounding them is so thin & has faded so much already in 3 weeks, it hardly looks like anything was done. So not only do we have bare spots, but the parts that are covered are poor quality.