ComplaintsforAffordable Dentures

• Initial Complaint

  02/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I contracted with Affordable Dentures in Exton in October, 2022. Had teeth pulled and implants placed in my lower jaw and was given ill-fitting temporary dentures. I returned one week after surgery for denture adjustment. In early December, 2022, I called the store and received a message that the business was temporarily closed until January and to contact the Doylestown, PA office if there was an issue. I contacted this office and was seen twice for consultation and removal of two bone spurs. I was told that they could nothing else for me and I would have to wait for the Exton office to open back up to get my final dentures and implants completed. The end of January would mark 3 months after surgery and the timeframe that Exton originally gave me for my final dentures to be fitted. At the end of January, I contacted Exton Affordable Dentures and was informed by another message that they would not be reopening until late Spring and if there was an issue, to call "x" number. I called that number and was told by a woman that she could only give me the number of another Affordable Denture store to help me. Additionally, I would have to pay for any services that this new store did; despite the fact that I had paid the Affordable Dentures in Exton, over $12,000 for a complete set of dentures, including lower implants, AND, when Exton did reopen, I would not be issued a credit for any work done outside of the Exton store. At this point, the temporary dentures I have don't fit and I have no teeth and I'm out $12,000 for work not completed and a store that seems to have no reopening date. I am also concerned that going this long without teeth is going to cause permanent damage to my jaw. I would hope that the BBB can help me find out when this store will be reopening and if not, how do I get my money back in order to use those funds at another dentist.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Had a full set of dentures made. Paid 1800.00 for the set. They don't fit. Was told to put a couple adhesive straps on them. I have called them a couple times Exton office and affordable main office. I leave messages and no one will return my call. This office does very poor business. I guess this is my last resort to try to get something done

  Business response

  04/09/2022

  April 7, 2022 

  Dear Sir or Madam: 
  

  My office is in receipt of the complaint you forwarded to the Exton, PA dental practice of Affordable Dentures (ID # ********). 
  

  Please be advised we cannot confirm or deny this is a patient of our affiliated practice. Due to HIPAA regulations, a medical release would need to be signed prior to any information being released to an outside party. For your convenience, I am enclosing an Authorization for Release of Medical Records. (the "Authorization") 
  

  You may provide the enclosed Authorization to the complainant and upon receipt of the completed Authorization we will be happy to respond to the complaint. 
  

  Thank you for your attention to this matter. Should you have any questions or concerns, please contact me at ###-###-####. My email address is *******. *******@Affordablecare.com, 
  

  Sincerely, 
  

  William D. 

  Paralegal 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩