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ComplaintsforNirvana Massage
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This was by far the worst experience of a massage I have ever received, I don't think these are licensed massage therapists!! My body hurts worse now than it did before I went in there. Firstly, I paid for a 90 min with hot stone massage. She first was super rough and fast the whole time. Mind you these people don't speak ANY English at all so I can not communicate with what I need/want. She pulled off my underwear and was massaging in between my butt cheeks! Got on top of the table and straddled me with her forearm under my ***, pretty much rubbing up against my privates. She left the room 8x each time while leaving my butt exposed while men walked in and out! Was rough and smacking my body the whole time. Took the stones and was smacking me with the stones. I feel like I have whiplash from what just happened, I can't believe it. Wipes me off with a wet towel really rough and quick like I am a dog getting out of the bath. Then cuts my massage 20 mins short and demands I tip her! Blocking my exit to the door! Pointing to the sign saying I need to tip more!! These people should not be in business.Business response
05/29/2022
Dear *** *******:
This letter is in response to complaint ID ********.
We strive for all our customers to have a great experience. Our professional licensed massaged therapists aim to provide a therapeutic massage to each individual customer. Unfortunately, we were not notified prior, during or after the referenced service that this customer was unsatisfied. It was not until after formal complaints and reports were filed that we were aware of an issue.
Following this our company attempted to reach out to the customer to review the events as well as provide a refund. We were unable to make any contract with the customer directly. We considered this issue resolved as the customer has been refunded for the services through their own credit card company.
Sincerely,
Nirvana MassageBusiness response
05/29/2022
Dear *** *******:
This letter is in response to complaint ID ********.
We strive for all our customers to have a great experience. Our professional licensed massaged therapists aim to provide a therapeutic massage to each individual customer. Unfortunately, we were not notified prior, during or after the referenced service that this customer was unsatisfied. It was not until after formal complaints and reports were filed that we were aware of an issue.
Following this our company attempted to reach out to the customer to review the events as well as provide a refund. We were unable to make any contract with the customer directly. We considered this issue resolved as the customer has been refunded for the services through their own credit card company.
Sincerely,
Nirvana Massage
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.