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ComplaintsforAsim Rana MD PC
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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a bill 8/18/2022 stating I owe for services in 2019, 2020 and 2021. Amount due was $113.95. I called and spoke with Ollie. One of the dates showing owed I was never at that office 5/24/2021 and was billed for $80.00. Ollie agreed to remove that charge. When proceeded to ask about the remaining charges of $33.95 he was giving me dates that did not appear on my statement, except for 1 which is a no show in the amount of $20.00. I agree to paying that. However, Ollie kept coming up with charges that were not on my statement. I would like to pay the $20.00 and be done with Dr. Rana and his billing person, Ollie. Please help.Business response
09/06/2022
******************,In response to the complaint forwarded to us, below please find a detailed explanation of charges.The patient attended a follow up appointment on 5/25/21. For that appointment, the patient's insurance was billed $90.00. Insurance paid $10, and the patient was responsible for $80.00. This amount was billed to the patient. According to the billing agent, the patient complained about this amount and denied responsibility. As a courtesy to the patient, this amount was waived. Our office would be happy to provide supporting documents for that appointment.Our office has a policy to charge patients that fail to appear for an appointment a $20 no show fee. The patient had two appointments for group therapy where the patient failed to appear (5/5/20 and 9/1/20). In accordance with policy, the patient was billed for $20 no show fee for each, bringing the total to $40. This amount was further reduced by $6.05 from a credit that was in his account due to prior billing. This brought his total amount owed to $33.95. We are again happy to provide supporting documentation.The patient is accepting responsibility for $20 of this amount. As a courtesy to our patient, we are willing to waive the remaining amount and settle the patient's account with a $20 payment.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.