Business ProfileforChester County Nissan LLC

Purchase experience was average but TERRIBLE service department. Don't go here. I purchased my vehicle here and was a regular service customer for 6 years. They are slow and do not care about retaining their customers. Snarky service advisors. Made appointment to have check engine light on researched. Left car night before. Did not look at it until the afternoon and they could not figure out the issue despite having all day. I explained to the rep that I "Might" need the car back if it is not finished by the end of the day. Got a call back in about an hour saying my car is "finished". Pick the car up and my service receipt clearly indicates that the light is off i.e. fixed. A reasonable person would think between these two communications that the issue was fixed. 2 hours later it comes back on. Call service department back and my Service Advisor "K" acknowledges that they didn't actually do anything and indicates that I should not have picked up the car because it wasn't done and if I want them to look at it again they will charge another fee. Despite the notes on my receipt saying "Light is off now. Completed" and her calling me and telling me "the car is done". I'm naturally going to take this as the issue is fixed. I at no point requested the car back unfinished as the rep later tried to contend. I sent an e-mail to the main e-mail address for Exton Nissan explaining the dilemma and asking for help given my long term relationship. They never responded. Exton Nissan's mission statement indicates "they want to build a relationship with you. That is complete nonsense. I've never had a more apathetic purchase/service experience. I then took my car to United Tire in West Chester. In 5 minutes - without an appointment - (and for free I might add) they correctly diagnose the issue as an O2 sensor issue. Rep from Nissan checked one but didn't bother to check the others.