ComplaintsforDaily Local News
Newspaper
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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
INVOICE STATES NOTIFY OR AUTIMATICALLY RENEWED - CALLED AT LEAST 12 TIMES NO ONE AMSWERS OR RESPOND TO MESSAGES IN THE PAST FEW WEEKS. THIS SUBSCRIPTION WAS A GIFT AND TRYING TO CANCEL SO THE PERSON THAT PURCHASED DOES GET CHARGED.Business response
04/12/2023
On 3/16/23 we received a voicemail message to stop the subscription on expiration date. The subscription has been stopped and no money owed on the subscription.Initial Complaint
03/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In renewing my subscription, I was offered a rate of $8.00 for a year of Esubscription . My credit card was charged for $78.00. In numerous conversations of trying to resolve the overcharge,they claim they will refund the money. In over 6 weeks of trying to get this resolved, I have yet to see the $70.00 overcharge returned to me. I would like the $70.00 back as the error was at their end and not mine.Business response
04/12/2023
A refund of $70.00 was submitted to be processed back to the credit card on file.Customer response
04/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for all your help. I truly appreciate your efforts to resolve the problem.
Regards,
*******************************Initial Complaint
03/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I suscribe to the Daily Local News (Sunday paper only) and we have not received a paper for about 3-4 months now. I have complained each time we missed a delivery but I never get an answer as to why my paper was never delivered. I always get a credit added on. I just want my full refund!!Business response
03/21/2023
A stop has been placed on the subscription and a refund will be processed.Initial Complaint
12/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up over the phone for an online subscription to the Delaware County Daily Times Newspaper on 05/23/22 at a price of $2.00 per month for 6 months, with an option for auto renewal on 11/23/22 at the same price. I spoke with Representative **** on 05/23/22 at 12:10 pm. Rep **** advised that I would receive an email prior to auto renewal (11/23/22) asking if I still wanted the subscription. I never received such an email, but instead was automatically enrolled in a plan on 11/20/22, without my authorization, at a cost of $78.00 for 26 weeks. I contacted the company on 11/29/22 at 8:40 am after seeing the 11/20/22 charge to my credit card statement. Supervisor *** could not explain why I did not receive an email but went on to state that they are a non-refundable company and therefore, he refused to refund any of the money. After my insistence, Supv *** informed me that he would put a refund request through the system, but there was no guarantee that a refund would be issued. He advised that I follow up in 72 hours, which I did. On 12/02/22, after being on hold for 15 minutes, another representative (his name was unclear), told me that it could take up to 15 days to see a refund, however, he could not check for me because the systems were down due to upgrades. He advised that I call back in about 2 hours to see if a refund request was put through.Business response
01/12/2023
I am unable to find a subscription under the name of ****** *****.Customer response
01/12/2023
The company refunded the full subscription amount after I filed my complaint.Business response
01/22/2023
A refund of $78.00 was processed back to the credit card on file 12/15/22.Initial Complaint
11/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
You cannot cancel a subscription to the Daily Local News online. They make you call. I called to cancel my subscription in May. The represetative talked me into a $2 promotional rate. I agreed to that only. Today I was charged $78 for the Daily Local News. I had not been given an opportunity to cancel or even been advised that the promotional rate was over. I called to cancel once again and was told that even though the $78 was a forward looking charge (ie not for services already received), they would not refund it. There was no one there to escalate the request to. The representative said he was the supervisor and would let the district manager know of my complaint. I will not hold my breath. All I wanted was to cancel my subscription. I had not been given any notice that a $78 charge was coming or that the promotional period was ending. They make cancelation very difficult, give you a hard sell when you try to cancel, and trick you with promotional rates with the intent of charging you an unrefundable high rate, without notice, down the line. The Philadelphia Inquirer does not do this. I suggest that you NEVER subscribe to the Daily Local because of their unfair business practices.Business response
01/22/2023
A refund of $78.00 was processed to the credit card on file on 12/15/22.Initial Complaint
08/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 7/26/22 I renewed my Sunday only newspaper subscription and used my credit card to pay $52 for Sunday delivery for one yr plus $7 for a previous balance for a total of $59. Since renewing I still have not received a Sunday paper. I have called them for the past 5 weeks complaining, have spoken to 4 people including a supervisor. Each week I'm told we will credit your account, notify your carrier and escalate the problem to upper management. I asked for the paper to be cancelled and for a refund and was told that they don't give refunds but will credit my account. I've told them I don't want to keep receiving a credit, I want a paper! I have called my credit card compa ny this morning and filed a dispute. I wanted to make you aware of the problem in case others are having similar issues.Business response
10/04/2022
On 9/8/22 a full refund of $59.00 was credited back to the **** credit card ending in ****.Traci A***** | Inside Operations Manager
PA/NJ Cluster MediaNews GroupCustomer response
10/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
06/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I HAVE NEVER SUBSCRIBED TO THIS NEWSPAPER. THEY THROW A COPY IN MY DRIVEWAY WEEKLY; THEN THEY SEND A BILL. LAST MONTH, THEY CALLED AND WANTED ME TO PAY FOR THE NEWSPAPER. I DID NOT AND TOLD THEM WHAT I AM TELLING YOU NOW. HOWEVER, THEY ARE NOT ONLY CONTINUING TO SEND A BILL, BUT THEY ARE CALLING MY CELL PHONE DAILY. MY GUESS IS THAT THEY ARE DOING THIS AROUND MY ENTIRE NEIGHBORHOOD, SINCE I SEE THEM THROW A COPY OF. THEIR PAPER INTO MY NEIGHBORS’ DRIVEWAYS, ALSO.Initial Complaint
04/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I subscribed to a trial of the Daily Local Newspaper Sunday delivery and was told I could cancel at any time. Unfortunately that is the farthest thing from the truth. No one answers the phone, their mailbox is full, I've sent them a letter, I've reached out on ******** and ******** messenger and no one responds. I've disputed the charges, and they just continue to bill me. I've contacted my bank to cancel my card and reissue a new card because I cannot get in touch with this merchant. No business should be able to just continually charge you without allowing you a way to cancel a service that you no longer want.Business response
05/10/2022
**************** subscribed on 6/20/21 and subsequently was charged every 4 weeks. the subscription has been cancelled as of the expiration date of 5/29/22.Our customer service number is listed on the website. They do not have a mailbox to leave messages, so I'm not sure what number she was calling.Please feel free to contact me with any questions.Initial Complaint
04/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I canceled the Daily Local News in 2021 and have called their phone line, since they don't allow cancels over web, multiple times to cancel. I've spoken to a rep and indicated cancellation. I still get calls daily from their service asking me to update my credit card on file because they can't charge it. Yes, because I canceled the service and they were still charging me. So I had my credit card company block them. They will not allow me to cancel my account, keep trying to charge me, and harass me via phone daily. Don't need any refunds. Just want them to officially cancel the account and have their phone center stop calling me daily.Business response
04/30/2022
*** ******'s subscription has been cancelled and any outstanding balance has been waived.Please feel free to contact me with any questions.Traci A***** | Inside Operations ManagerCustomer response
04/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
03/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We have had delivery of this paper for over 30 years. All of a sudden we have not received a paper since Saturday March 12, 2022. My wife has called many times and left messages and also spoke to customer service. We have not gotten any answers as to why it stopped. They did take the monthy fee of 96.00 out for the delivery and newspaper fee from out account on March 14, 2022 I have asked for a refund and have not received any type of phone call from anyone about this. Thank You *******************Business response
04/26/2022
************'s newspaper subscription has been cancelled and a full refund of $96.00 was processed back to the credit card on file 4/14/22.
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Customer Complaints Summary
16 total complaints in the last 3 years.
1 complaints closed in the last 12 months.