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ComplaintsforKeystone Title Services
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were recommended to use Keystone Title Services by our Realtor ***************************** of ******** ****** Reality. Our Mortgage company ********** **** ******** LLC. stated we would need to pay some accounts off at settlement and strongly encouraged us to not pay them ourselves and do so at settlement. We agreed to do that and provided all statements of the accounts that would need to be paid off to the title company Keystone Title Services. We had settlement on 09/21/2022. As of today 10/14/2022 our accounts have not received payment. I have called and left numerous messages for Patty P****** of Keystone Title Services. I spoke with her one time and she told me she would look into it and get back to me. I have not heard back from her and our accounts have still not been paid. My realtor *** *********** has also emailed Patty and has received some correspondence from her stating that they sent out a second payment. Though Patty has not communicated this to me directly at all. We paid them a significant amount of money to pay these accounts off and we have missed a payment now on one of the accounts and today I have two due dates of other accounts. I am having to pay these accounts even though I have already given money to Keystone Title Services to pay these accounts off on 9/21/2022. I am looking for Keystone Title Services to refund me the money I have already paid them and reimburse me for the payments I have now had to make due to them not paying the accounts off in a timely manner. I would like to resolve this as quickly as possible. I would like to just pay these accounts directly since Keystone Title Services has not been able to do so at the time of this writing. I would greatly appreciate your help in this manner.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.