Business ProfileforLiberty Mountain Resort

My husband and I reserved a room for 2 nights for our 20 year anniversary at Liberty Mountain Resorts. Unfortunately we both tested positive for COVID as did our 7 year old son. My son and husband tested positive on 1/30 and I tested positive on 2/1 . Because we have COVID we and are not able to go because we dont want to infect anyone. I called the resort to see if we could get a credit for the room and the receptionist stated that there was nothing they could do. We have paid in full and did not get insurance so we cant be reimbursed for the room and they cannot credit us to get a room later. I am writing you to see if you could help us out seeing as how this cancellation is not for convenience but rather the safety of the public. We are not asking for a refund, we would just like a credit so we could book a stay when we are well. The reservation stated that the health and safety of liberty mountain resort patrons is their number 1 priority. I feel we are helping them meet that claim by not going. I feel that crediting the room for a later stay would only be the decent thing to do. We would like your help to see if we could make that happen with the resort. Our reservation number is ******** and our stay was for 2/3 - 2/5.Thank you in advance for any support you can provide.