Business ProfileforCoolcabanas

Their beach tents may be great but their customer service is awful. I placed an order for a beach tent, mat and grass kit. I received the mat and the grass kit but not the beach tent. I emailed customer service. They said I had to place a lost order with *** but refused to do so themselves. They refused to replace the tent even though the tracking clearly showed the tent was not delivered and was stuck in **. They said I had to wait for *** to say the item was lost. 4 weeks went by and summer almost over with no beach tent. After my ********** took back the charges for the tent that was not received (after 4 weeks), they decided to reissue a tent and demanded I reach out to the ** about the chargeback. I was happy to do so once the tent was in possession but they wanted it right then and rudely demanded it in less than 24 hours. I wish I could post the email conversation. Never once did they acknowledge the lost item or delay in shipment. They then tried to blame me and say the address was incorrect even though all the all other items from the order made it and were the correct address (and I checked with *** and address was correct). They refuse to talk to you and hide behind their email and messaging systems and speak with the most utter disrespect. I asked to speak to a manager and they refused. I have never had a customer service experience like this. I would never use this company based on their customer service and would never recommend them. I can see why they are not BBB accredited.