ComplaintsforGreat Lakes Sewer and Drain
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I requested an estimate for a hot water tank replacement. They sent out two people, Brian and Casey, who thought they were installing the tank as if a job had been accepted. I told them that I only requested an estimate which they provided. They then informed me they had to charge me a $95 fee just for coming out. A fee I was not made aware of and did not agree to. As I was not made aware of the fee, I would like my money back.Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was experiencing plumbing issues on the 15th of this month and called on this business to assist in my issue. They came out and spent 3 hours and couldn’t resolve the issue. They suggested I have them put a camera down in my pipe to see where the problem was and I agreed. It was a 200 dollar charge. They then broke about 6-12 feet of their line in my pipes and tried to get it out. They said they did and hurried and left. They told me they would give me a quote about furthering service on my pipe and they have been avoiding this quote. I called on another plumber through home warranty and they had a plumber come out and that plumber said he couldn’t tell if all the line was out from the previous plumber. I called my home insurance and they were asking for the footage that I paid for and I finally got ahold of the plumber who came originally and he said it would’ve been an additional charge for the footage. (He failed to mention any of that. ) so they didn’t save any for me to provide to my home insurance. Then my insurance needed quotes and they still couldn’t provide me anything. This is a super inconsiderate action because I do have sewage leaking into my house and can’t use my water plus I have no idea if they did more damage to my pipes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.