ComplaintsforThe Repair Guy

• Initial Complaint

  06/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I gave two deposits for two separate jobs to The Repair Guy, each for 50% of each job. One was $1200 check for work on my pool on January 6, 2022. The other deposit was for $1700 and put on a credit card, I have filed a claim to get the credit card to reverse the charges, but he has not responded to the claim. This was to replace a door and was given on January 13, 2022. To this date no work has been done at all. I asked him to cancel the work and refund my money. He sent me a check for $2900. I deposited it and he stopped payment on the check and it was taken out of my account and I was charged $18 from my bank. So, he had my money for 4 and a half months and did no work at all. I have gotten no responses from him since he stopped payment on the check. I have lost interest on the $2900 and the frustration of him not responding to me has been just so frustrating. I am owed the money for the deposits since no work was done in the time promised. I had been given a link with the estimate for the door and it is no longer accessible. I do have the estimate for the pool and can share a copy of the cashed check. I can also provide a copy of the credit card bill for the $1700.

  Business response

  08/03/2022

  DATE: 7/12/22 
  

  To Whom It May Concern; 
  

  In reference to the above complaint, we agree to the customer complaint that we received two separate deposits for two separate jobs. 

  The first deposit was via credit card on 1/13/22 for $1700.00 for a custom door replacement. The second was on 1/20/22 via check #**** for $1200 for a special-order pool liner replacement. 
  We also agree that we sent a refund check #**** to the customer on 6/1/22 for the entire refund of $2900. We agree that we placed a stop payment on the check on 6/7/22 after we found out from our credit card processing company on 6/6/22 that she had filed a dispute with her credit card company and had received a $1700 credit from her credit card company that was debited from our bank account. 
  

  We immediately issued a second refund check #**** for the balance of $1200 on 6/8/22. This check was cashed on 6/13/22. 
  

  As of 6/8/22 we considered this issue closed and satisfied. 
  

  Thank You 
  Scott *. A****, Sr. 
  President 
  The Repair Guy, LLC 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩