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Find a Location

Asendia USA has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Asendia USA

      701C Ashland Ave Bldg 24 Ste 3 Folcroft, PA 19032-2025

    Business ProfileforAsendia USA

    Mailing Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    701C Ashland Ave Bldg 24 Ste 3, Folcroft, PA 19032-2025
    BBB File Opened:
    2/24/2015

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I ordered a dress from Urban Outfitters this past August. I wanted to take advantage of a promotion for a dress I would wear to a wedding in September. However, I was away on vacation from August 13th to August 21st. The parcel containing the dress was dropped at my doorstep on August 13th after I had already left. I did not think they would drop a 200$+ item at my door unattended; I had even affixed a note next to my doorbell to not drop any parcels just in case. We are no longer in those pandemic days where no-contact deliveries are required. They clearly did not bother to even ring. I live on a busy street in Montreal so I assume the parcel was stolen, although there is no image proof and obviously no signature to assert it was actually delivered. There is only a tracking number stating that it was: *********************************************************************** And that is the only basis to which UO and Asendia are refuting my claim. I find this very unfortunate and dishonourable. UO and Asendia have refused to take any responsibility for the mishandling of my parcel. I would not go to these lengths to recoup the loss if I wasn't serious about this. I have filed claims with PayPal as well but their purchase protection does not cover stolen parcels. I have a bad review on Asendia's ********** profile -- they responded by saying they would look into it, but they haven't investigated the incident at all, and only rebuke my claims with the tracking number as proof of delivery. I will not stop until I am refunded 226.62$CAD.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Daniel M

    1 star

    04/30/2022

    I’d give this company 0 stars if I could. I chose Asendia (through Parcel Monkey website) to deliver a package from San Francisco to Poland. When the package arrived, there was a single message that said “delivery attempt was made.” No additional info on where the package was waiting or if a re-delivery attempt would be made. And that message was a lie since the delivery address has an attendant at the front desk from 6 am to 6 pm. No one tried to deliver this package. By the time I asked Parcel Monkey (a few days later) where the package was waiting, I was told the package was already sent back to the US. No message was left at the delivery address, no detail in the message sent to Parcel Monkey, no customer service from Asendia. Complete GARBAGE delivery service. Save your money, save yourself a lot of stress and frustration. You think you are saving money? Think again.

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