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Ridley Brook Apartments has 1 locations, listed below.

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    Business ProfileforRidley Brook Apartments

    Apartment Rental Service

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    111 Macdade Blvd, Folsom, PA 19033-2911
    BBB File Opened:
    4/1/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    04/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I moved into the Ridley Brook apartments on February 10, 2023 and was told we had to have all of the money before moving in. We gave them the money and moved in. Before we moved in, I stated this apartment should be cleaned before me and my family move in. They stated it would be and it is ready to move in. When I moved in, the cabinets were dirty and had spiderwebs in every cabinet. The oven was filthy and still is filthy. The floors were not cleaned and dusty. The refrigerator was dirty and missing the cover for the butter. The dishwasher did not work and needed to be given a new piece, the microwave had dead bugs in it. The stove was not cleaned. One socket has a piece in it from the previous resident. The air conditioners are dusty, have build up, and duct tape on it. We have killed several roaches coming from under the heater. The heaters are dusty and not cleaned. The walls are dirty and cracking. It looks like there may be mold in the bathroom. A piece from the mirror is off in the bathroom. There is a crack in the bathroom door. The floors and vents are dusty. The tub and shower is rusty and peeling. I do not feel comfortable washing my children in that tub so they wash by the sink. The sink even is dirty.  Nothing was cleaned when I moved in and I haven’t had a washer and dryer since I moved in. The washer and dryer was supposed to be new but it wasn’t. I have to wash clothes somewhere else and that’s ridiculous. I still have no washer and dryer until this day. I have to get my father to have someone come inspect for mold and to clean thoroughly. Me and my children have asthma and been sick since we moved in here. We paid for the rent and haven’t had a washer and dryer so I’m confused why we were charged for the amenities. While sweeping my floors, I found an eye lash in the floorboard. The washer leaked all over my carpet where me and my children sleep and now it’s a mildew smell and that’s a health concern. Something needs to be done. Nothing was CLEAN. 
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