Complaintsform360 Research
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Completed a research interview with M360 Research on November 4, 2022 for which I was promised $80 compensation. I have contacted M360 Research four times (3 emails, 1 phone call) since then, asking for this compensation and have not received a response or compensation.Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company appears to be deceptive. You are invited to complete these surveys, and then you are denied compensation. And once you complain, you are directed to register an account, but then the site tells you that an account already exists for your email, even if you haven't created an account. So, in effect, you can't access your phantom account to access your phantom rewards. Classic catch-22 con.....Initial Complaint
10/17/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
M360 Research solicited my expert participation in two market research interviews regarding health. I participated in the two following projects for the agreed honoraria of $225 that consist of: completed 23rd AUG 2022 at 6:00 PM ET / 3:00 PM PT 20 minute for $65 Webcam interview completed 30th AUG 2022 at 12:00 PM CT / 10:00 AM CT for $160 for 120 minutes. I have received none of the above honoraria, despite my querying by email on 10-10-22 and again 10-17-22.Customer response
12/01/2022
I received an ****** gift card for $225 in response to my complaint I wrote on Better Business Bureau. You may close out my complaint. I appreciate your help.Thanks,***** ***Initial Complaint
07/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Have not received surveys after June 8th. Have attempted to reach admin multiple times, however issue has still not resolved.Initial Complaint
05/19/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have completed a few of the surveys from this company. I have contacted them but no response. I have emailed them multiple times without any response back from them. I tried calling their phone number but no one answers the phone. Below are the survey ID with the amount of honorarium owed to me. Study ID : ******** for $600 Study ID: ************ for $60 Study ID : ******* for $600 Study ID: ******* for $40 study ID: ******* for $250 Study ID: ******* for $30 Study ID: ************ for $300 If you can help it would be greatly appreciated it.**Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
M360 Research solicited my expert participation in three market research calls/interviews. I participated in the following projects for the agreed honoraria: Phone interview ****** completed 9-28-21, for $300. Phone interview ****** completed 11-11-21 for $300. Webcam interview ****** completed 12-2-21 for $475.I have received none of the above honoraria, despite my querying by email on 1-6-22 and again 2-6-22. M360 then asked me to submit the email invitations related to these completed studies, which I did on 2-10-22. There remain no honoraria available to redeem on my M360 login page.Business response
04/12/2022
Due to technical problems the honorarium processing was delayed. We have already processed the honorariums.
Regards,
Preeti V**********
Team Lead - Digital Marketing
Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This survey company continues to solicit surveys from physicians, yet has stopped paying promised honoraria for many months. Furthermore they do not respond to emails to customer support, nor return voicemailsBusiness response
01/18/2022
At the time of filing the complaint, the respondent had 4 pending studies to be approved for the payment. As of December 10th, we first communicated with the respondent that one of the honoraria were still under process, then confirmed availability for redemption via email on Dec. 24th. Of the remaining two studies we communicated on 9th Jan that the other two studies are available for redemption . The final pending honoraria is still awaiting, the study is live.
Regards,
Preeti V*******
Team Lead - Digital Marketing
***************@m360research.com
www.m360Research.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.