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ComplaintsforHeffern Septic Tank Service
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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Heffern Septic came to our house on May 5, 2022 because our septic tank alarm was going off. They pumped the tank and diagnosed that the float needed to be replaced. The technician said he would come back that afternoon to replace the float. He did not come back. When I called the office, they said first he would be there that weekend. He did not. I called back and they said he would be there sometime the next week and he did not. They have sent a bill which we paid. Now, they say they will give him the message and he will call and he never does.Business response
07/12/2022
This matter was taken care of and completed this same day as the complaint was reported. Our company is currently very short staffed. We did struggle getting back as quick as we had planned. This account is taken care of and communication was available to the customer. Please see the text thread to customer and our tech.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.