Business ProfileforNussbaumer Plumbing
Current Alerts For This Business
On November 15, 2021 BBB corresponded with Nussbaumer plumbing regarding a pattern of complaints. BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Billing and Collections, Service, and Customer Service. Customers claim they were charged an excessive amount for services. Consumers state that they had repairs done by the company, but that they continued to have issues with their plumbing. Customers also stated they were given one diagnosis by the business, but that their home warranty company was told something different by them. Customers state that they tried to contact the business regarding their concerns, but that their calls were not returned.
On December 3, 2021 the business responded:
Nussbaumer Plumbing has taken necessary steps to ensure the quality of our work to improve. We have lowered our current volume with the home warranty companies. This will allow for more time at the customer’s home, therefore, permitting better workmanship. ASH/HSA has implemented better procedures and protocols starting 11/22/2021 in hopes to lessen the wait time for authorization for work to be completed. They have created a special 800 number specifically for their contractors’ technicians to call from a customer’s home that has limited home time. This will eliminate any confusion between the policy holder, contractor, and home warranty. With these few minor changes, we hope to reduce the amount of negative BBB reviews and complaints.
The BBB will continue to monitor any incoming complaints.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 613 Freeport Rd, Freeport, PA 16229
- BBB File Opened:
- 1/3/2017
- Years in Business:
- 8
- Business Started:
- 11/3/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of PA114449 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 2/25/2025.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square
Harrisburg PA 17120
Fax: (717) 7878242
- Type of Entity:
- Sole Proprietorship
- Business Management
- Mr. Todd Nussbaumer
- Ms. April Nussbaumer, Office Manager
- Contact Information
Principal
- Mr. Todd Nussbaumer
- Additional Contact Information
Phone Numbers
- (724) 712-1018Other Phone
- (412) 315-8682Other Phone
Website Addresses
- (724) 712-1018
Customer Complaints
26 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
26 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gregory S
07/31/2024
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