Additional Information for Nussbaumer Plumbing

On November 15, 2021 BBB corresponded with Nussbaumer plumbing  regarding a pattern of complaints.  BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Billing and Collections, Service, and Customer Service.  Customers claim they were charged an excessive amount for services.  Consumers state that they had repairs done by the company, but that they continued to have issues with their plumbing.  Customers also stated they were given one diagnosis by the business, but that their home warranty company was told something different by them.  Customers state that they tried to contact the business regarding their concerns,  but that their calls were not returned. 

On December 3, 2021 the business responded:  

Nussbaumer Plumbing has taken necessary steps to ensure the quality of our work to improve.  We have lowered our current volume with the home warranty companies.  This will allow for more time at the customer’s home, therefore, permitting better workmanship.  ASH/HSA has implemented better procedures and protocols starting 11/22/2021 in hopes to lessen the wait time for authorization for work to be completed.  They have created a special 800 number specifically for their contractors’ technicians to call from a customer’s home that has limited home time.  This will eliminate any confusion between the policy holder, contractor, and home warranty.  With these few minor changes, we hope to reduce the amount of negative BBB reviews and complaints.  

The BBB will continue to monitor any incoming complaints.