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ComplaintsforCarpino Painting
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 10, 2022, Mr. Carpino came to my house to paint various rooms in my home. This was suppose to include my skylight which was mentioned during the estimate and again in a text later that same day. (I still have the text). While the kitchen was being painted, I noticed the color was not what I requested. Unfortunately, the wrong color was given to the painter by the store. He took $100 off the price due to the inconvenience and stated he would be back to repaint the kitchen correctly. After four weeks, I did not hear back from Mr. Carpino, so I texted him. He came two days later to paint the kitchen. I had two minor problems which he did correct even after stating he did not have the tools to do so. Mr. Carpino acted confused about the skylight. Later he stated "I'm not interested in doing the skylight." After he left, I saw that my kitchen table was moved down by my cabinets. When I pulled the table away from the wall, I noticed a scrap five inches long and one-half inch wide. The paint was totally removed from that area. The scrap is in the direction of the table being pushed to the end of the wall. You can tell by the loose paint at the end of the scrap. It occurred when the painter moved the table to paint. I texted Mr Carpino only fifteen minutes after he left my house. I did not receive an answer. I again texted two days later, again no response. I would like this area fixed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.