ComplaintsforNationwide Credit, Inc.

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Initial Complaint
07/02/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with Nationwide collections.I do not have a contract with Nationwide collections,they did not provide me with the original contact as I requested.
Business response
07/06/2023
Transworld Systems Inc. (TSI) has searched its databases using the information supplied by you and is unable to identify the specific account that is the subject of your complaint. In order for TSI to move forward, we need specific identifying information including, but not limited to: the consumer’s full name and social security number; the name of the original creditor; the creditor’s account number or reference number; the billing address of the account; and, any other specific information relating to the consumer so that a full search can be completed.

Until such information is received, as noted, we cannot proceed with the research regarding this complaint. Please forward the requested information to the attention of the undersigned at Transworld Systems Inc., P.O. Box *****, Wilmington, DE ***** or by telephone at the number listed above.
Initial Complaint
04/03/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nationwide credit called my phone number, without identifying themselves from an unknown listing claiming there was an open case file on me from their firm, and I needed to call them back. I returned the call, and asked to be removed from the call list, and was told thats not how this works. It turned out they were trying to track down someone I know that is not a household member, I explained this, and again asked them to remove me from their call list, and not to contact me again. The person said get a life and hung up.
Business response
04/07/2023
By way of background, this was initially placed with Nationwide Credit, Inc.(NCI). Effective March 20, 2023, this was assigned to ***. As such, *** is responding to this complaint.

*** was not able to locate your details based on the information provided in the complaint.

Please reach out to us with more details pertaining to the account, such as the client's name, the account number, the name that appears on the account, the phone number etc.

We would be happy to address your concerns once we are able to locate the account details.

Please contact us at

***********************.
*****************************************************************************************

Pending items.
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Initial Complaint
12/04/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************************************** ********************** Willingboro, NJ. *****.Copy of three documents.: exhibit #1., exhibit #2., exhibit #3 Nationwide Credit, Inc has erroneous information on my credit report. I have paid my balance of $722.47 In-Full. Attached, please find my statements of where I paid my balances in-full I request that my credit profile reflect this correction Thanking you in advance. **************************************
Business response
12/22/2022
December 22, 2022
Dear ******* ****:
On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated December 12, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your account with NCI’s client (********) with account number ending **** (the “Account”). We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
· You state that you have paid the balance of $722.47.
· You state that NCI has updated incorrect information on your credit report.
· You state you have attached you bank statements showing the account is paid.
Your Desired Resolution:
· You request that your credit profile reflect this correction.
Investigation Results
We have investigated the assertions and have confirmed the following:
- On August 19, 2019 NCI’s client ******** placed the Account with NCI for collection of a balance of $722.47.
- On August 20, NCI sent a letter to inform you that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- On September 12, you authorised payment of $100.00 for November 20 and $311.23 for October 01 and $311.24 dated November 01 towards the balance.
- The payment dated October 01 was returned on October 03.
- On October 14 NCI informed you of the returned payment.
- Between October 14 and November 22 the payments that you authorized were returned and no further payments were posted on the Account
- On December 06, NCI received a payment of $311.23 on the Account - On June 23 2020, you stated that you wanted to resolve the Account for an amount less than the balance due.
- NCI made unsuccessful attempts to reach you at the numbers available on the file. - On September 16, the account was recalled by the client with a remaining balance in an amount of $311.24.
- On December 12 2022, NCI the Complaint and forwarded it to ********.
- NCI did not receive any documents confirming payments made on the account. - NCI can confirm that it did not report any information about you or the Account to any of the credit reporting agencies
- For any additional information or communication regarding the account, please contact ******** directly at ###-###-####.
- We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCI’s actions were in compliance with applicable law and regulations
We are committed to ensuring that NCI’s practices are fair, reasonable and proper.
Respectfully submitted,
NCI Consumer Affairs
Initial Complaint
11/27/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The **** ******** *******,***,have referred me to a collection agency. I have no idea when this charge, $78.42, they say is past due, is from. I believe that I should be removed from the debt collection agency, (Nationwide), list. *** has not sent me anything that says I owe them a past due amount. They just sent me to collection. I have not missed one payment since I acquired my *** credit card. I pay when I get my S.S.I. check, on the 1st of every month. They referred me to the collection agency on something that I know nothing about.
Business response
12/01/2022
Please find the attached BBB Complaint Response- *****************************;
December 01, 2022
VIA BBB PORTAL

RE: Case #: ********
Consumer: *******************************

Dear *******************************:

On behalf of Nationwide Credit, Inc. (NCI), we would like to acknowledge the communication dated
November 28, 2022, (the Complaint) received through the Better Business Bureau (BBB)portal regarding your account with NCIs client (QVC) with account number ending ****, (the Account).We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.

Assertions in the Complaint:
You state that *** has not sent you anything that says you owes them a past due amount and placed the account in collections.
You state that you never missed any payment since you acquired *** credit card.

Your Desired Resolution:
You are requesting *** to adjust the bill.

Investigation Results
We have investigated the assertions and can inform you of the following:
On July 26, 2022, NCIs client placed the Account with NCI for collection of a balance of $78.42
On July 28, NCI sent a letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
NCI made unsuccessful attempts to reach you at the phone numbers available on the Account
On November 28, NCI received the Complaint and forwarded it to the client.
The account is sent back to the client on November 30, 2022.
For any additional information or communication regarding the account, please contact *** directly at ***************
We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCIs actions were in compliance with applicable law and regulations

We are committed to ensuring that NCIs practices are fair, reasonable and proper

Respectfully submitted,

NCI Consumer Affairs
Initial Complaint
11/09/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They keep calling me about my 41 year old stepson's debt! I do not owe this debt, I did not co-sign for it. I told them to stop calling me. I am not paying this debt and they need to call him, not me! He does not live with us. There is no reason to call me.
Business response
11/11/2022
NCI was not able to locate your account details based on the information provided on the complaint.

Please reach us with more details pertaining to account such as client name, account number, the name appears on the account etc.

We would be happy to address your concerns once we are able to locate the account details.

Please contact us on

Nationwide Credit, Inc.
500 *********** Ste 514
************* ** 19034
Business response
12/29/2022
Thank you for the updated information.
The phone number ************** has been updated as Do Not Call with NCI.
Customer response
12/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
11/01/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
It might involve a healthcare provider. I call Nationwide Credit at ************ in response to a debt collection, hoping to resolve the issue; it is a legitimate debt. Long story short they tell me the account is no longer in their hands. The notice they sent me was dated 10/15/22 and the option to pay was only open through 10/28/22, and I received the letter 10/31/22 (so aside I'm wondering what the point of the business is if they give you no time to even reply). The number that a supervisor gave me and said this is where you can discuss the debt with the original servicer was ************. Call the number: tell me that is anything legitimate. After making you answer a dial-press question about age 65 or older (which you can't move on unless you answer), it starts an automated recording of a woman asking about medical devices; just like the scam calls "on a recorded line can you hear me okay?" that kind of thing. Why would Nationwide Credit Inc do something like that?
Business response
11/14/2022
November 14, 2022
Dear ****** ********:
On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated November 1, 2022, received through the Better Business Bureau (“BBB”) portal regarding your account with NCI’s client (the “Client”) with account number ending **** NCI, a third-party debt collector, takes this matter very seriously. NCI has investigated the matter thoroughly to provide you with a comprehensive response.
Assertions in the Complaint:
· You state that you received a communication from NCI dated October 15, with an expiration date of October 28, with option to resolve the Account
· You state that you contacted NCI, the Supervisor informed you that the Account was no longer with NCI and provided you the phone number to reach the Client
· You state that you want to confirm this is legitimate and not a scam.
Your Desired Resolution:
You want NCI to contact you.
Investigation Results
We have investigated the assertions and have confirmed the following:
· On August 2, 2022 the Account was assigned to NCI for collections for a balance of $1,390.88 · On August 8, NCI sent a letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
· On October 15, NCI sent you a letter offering options to resolve the Account for an amount less than the balance owed.
· The Account was recalled by the Client on October 20, 2022
· On November 1, you called NCI and were informed that the Account was recalled by the Client. · The NCI Supervisor provided you the phone number to reach the Client ###-###-#### · NCI received the complaint on November 1, and forwarded it to the Client
· For any further information regarding the Account please contact the Client at ###-###-####
We are committed to ensuring that NCI’s practices are fair, reasonable and proper. Respectfully submitted,
NCI Consumer Affairs
Initial Complaint
10/30/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or about September 2022 I received an email from Nationwide Credit, Inc., in regards to them attempting to collect a debt owed to ****************. The email contained a settlement offer in the amount of $837.47 to which I accepted. After making my first payment of $34.89 on 09/26/2022, I noticed it still said I owed a balance of over $1,400 dollars which is more than the amount originally settled at. I called the debt collector NCI and spoke with a representative who over the phone told me I still owed them "NCI" over $1,400 dollars despite the settlement amount of $837.47. This is false and misleading and a violation of the FDCPA. The FDCPA strongly prohibits these kinds of practices, its outright deceptive and illegal.
Business response
11/02/2022
November 02, 2022
Dear ******* **********:
On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated October 30, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your ******** ******* account with account number ending 1002, (the “Account”). We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
· You stated you have received an Email from Nationwide Credit Inc. with settlement offer, which you accepted.
· You state that after the first payment of $34.89 on September 26, 2022 you notice that you still owed a balance of over $1400
· You state that you called NCI and Associate informed the balance to be over $1400 despite the settlement amount of $837.47.
· You state this is violation of FDCPA as it is false and misleading.
Your Desired Resolution:
· You stated no further contact by NCI and demand refund
Investigation Results
I have investigated the assertions and can inform you of the following:
- On June 03, 2022 NCI’s client ******** ******* placed the Account with NCI for collection of balance of $1495.49
- On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- NCI made unsuccessful attempts to reach you at the phone numbers available on the Account

- On September 16, you setup settlement arrangement for $837.47 from September 26, 2022 to August 26, 2024 through your card on NCI web portal.
- On October 28, you contacted NCI and confirmed the balance on the account is $1425.71 and NCI associate offered you for three-way conference call with ******** ******* for your inquiry on first delinquency.
- The NCI associate provided the full balance on the account. The full balance is considered owed until all agreed payments are made.
- On October 30, NCI received the above complaint and forwarded it to the client - NCI has credited the payments made on September 26 and October 26 for an amount of $34.89 each on the credit card on November 2, 2022
- NCI has ceased all collection activities and have moved the account back to the client.
We are committed to ensuring that NCI’s practices are fair, reasonable and proper.
Respectfully submitted,
NCI Consumer Affairs
Business response
11/10/2022
November 02, 2022
VIA BBB PORTAL
RE: Case #: ********
Consumer: ***********************************
Dear ***********************************:
On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated October 30, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your American Express account with account number ending 1002, (the “Account”). We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
? You stated you have received an Email from Nationwide Credit Inc. with settlement offer, which you accepted.
? You state that after the first payment of $34.89 on September 26, 2022 you notice that you still owed a balance of over $1400
? You state that you called NCI and Associate informed the balance to be over $1400 despite the settlement amount of $837.47.
? You state this is violation of FDCPA as it is false and misleading.
Your Desired Resolution:
? You stated no further contact by NCI and demand refund Investigation Results
I have investigated the assertions and can inform you of the following:
- On June 03, 2022 NCI’s client ******** ******* placed the Account with NCI for collection of balance of $1495.49
- On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- NCI made unsuccessful attempts to reach you at the phone numbers available on the Account

- On September 16, you setup settlement arrangement for $837.47 from September 26, 2022 to August 26, 2024 through your card on NCI web portal.
- On October 28, you contacted NCI and confirmed the balance on the account is $1425.71 and NCI associate offered you for three-way conference call with ******** ******* for your inquiry on first delinquency.
- The NCI associate provided the full balance on the account. The full balance is considered owed until all agreed payments are made.
- On October 30, NCI received the above complaint and forwarded it to the client
- NCI has credited the payments made on September 26 and October 26 for an amount of $34.89 each on the credit card on November 2, 2022
- NCI has ceased all collection activities and have moved the account back to the client.
We are committed to ensuring that NCI’s practices are fair, reasonable and proper.
Respectfully submitted,
NCI Consumer Affairs
Initial Complaint
08/24/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a form notice from Nationwide Credit, Inc. regarding unexplained debt owed to "*** **** **** ***" as of June 26, 2022... it is their claim that I owed $599.86. I believe any previous debt to *** has been paid as of the end of April, 2022. I was notified by *** that my account was closed last fall, as I recall, it was closed near the end of November, 2021. Most, if not all, purchases were on "five easy payments" and charges to my credit card continued to be processed by *** monthly until near the end of April, 2022. I have had no notice or invoice from *** since they closed the account. At the time of closure, since I periodically have hearing issues, I engaged in a live chat through ***.com with a person who claimed he/she was a supervisor and I requested that I be allowed access to existing orders so that I would be able to determine when and how much they were charging my credit card. The representative stated that a read-only access would be arranged... it never was. To the best of my recollection, I did not purchase anything with this account from *** for $599.86, and since the account was closed by *** last November, I doubt they would have allowed a purchase in June for any amount.On August 1st, 2022 I filed complaint #******-******* with the Consumer Financial Protection Bureau, an independent agency of the U.S. Government, and they forwarded the complaint to ***. I received the following status update from CFPB: Returned by company "STATUS Company responded the complaint does not belong to them on 8/8/2022."Since I have received no invoice or notice from *** for any outstanding debt, and *** has responded to CFPB that "the complaint does not belong to them", I would ask that Nationwide Credit, Inc. discontinue sending me notices of payment due and payable to them on behalf of ***.
Business response
09/02/2022
September 06, 2022
Dear ******** ******:
On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated August 26, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your account with NCI’s client (the “Client”) with account number ending ****, (the “Account”). We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
· You state that you received a notice from NCI regarding unexplained debt owed to *** **** **** *** as of June 26, 2022.
· You state that *** ***. continued to charge you for a purchase until April 2022 though you paid off the easy payment near end of November 2021.
· You state that you filed complaint #******-******* on August 1, 2022 with the Consumer Financial Protection Bureau, an independent agency of the U.S. Government, and they forwarded the complaint to ***.
· Your Desired Resolution:
· You are requesting NCI to cease sending payment due notice as QVC has responded to the CFPB that the complaint does not belong to them.
Investigation Results
We have investigated the assertions and can inform you of the following:
- On June 26, 2022, NCI’s client placed the Account with NCI for collection of a balance of $599.86 - On June 28, NCI sent a letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- NCI made unsuccessful attempts to reach you at the phone numbers available on the Account - On August 26, NCI received the Complaint and forwarded it to the client.
- The account was sent back to the client on August 30, 2022.
- For any additional information or communication regarding the account, please contact *** directly at ###-###-####
- We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCI’s actions were in compliance with applicable law and regulations
We are committed to ensuring that NCI’s practices are fair, reasonable and proper Respectfully submitted,
NCI Consumer Affairs
Initial Complaint
08/16/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have not received a statement from ******** ******* or this collections agency for several months. I was a consistently paying customer. Upon review of my credit report, I saw that a third party was handling my prior account with ******** *******. I have not received a bill from either company and when I called both compnaies to rectify it, reverse the delinquent marks and put the payment in positive standing, ******* ******** directed me to call ******** ******* credit reporting department. I called ******** ******* Credit reporting department, they referred me back to ******* ******** who said there was nothing I could do about it and that they had THE WRONG ADDRESS ON FILE FOR HALF A YEAR. ******** ******* never had a problem reaching my address, but this third party failed to update, provide notice or communicate the change of ownership. I am asking for the delinquencies to be removed and to return to ******** *******.
Business response
08/25/2022
August 25, 2022
Dear ********** *******:

On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated August 19, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your ******** ******* account with account number ending ****, (the “Account”).We assure you that, NCI takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.

Assertions in the Complaint:
You state that you did not receive statements from ******** ******* and Collection Agencies.
You state that NCI failed to update/provide notice or communicate the change of ownership.
You state that when you called ******** ******* credit reporting team you were advised to contact NCI for assistance.

Your Desired Resolution:
You are requesting correction to your credit report.

Investigation Results
We have investigated the assertions and can inform you of the following:
On May 3, 2022, NCI’s client ******** ******* placed the Account with Nationwide Credit Inc. for collection of a balance of $1268.57
On May 7, 2022, NCI sent a letter to inform you that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
On August 16, You contacted NCI and requested for statements. You were provided with the number to reach ******** ******* Credit reporting team for your credit reporting concerns.
Same day NCI raised a request for statements
On August 19, You contacted NCI and informed that You filed a complaint for not receiving statements however authorised payment arrangement towards the settlement of $1060.
Same day NCI received the Complaint and forwarded it to the client.
NCI can confirm that it did not report any information about you or the Account to any of the credit reporting agencies
For any queries regarding credit reporting please contact ******** ******* directly at ###-###-####
We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCI’s actions were in compliance with applicable law and regulations

We are committed to ensuring that NCI’s practices are fair, reasonable and proper

Respectfully submitted,

NCI Consumer Affairs
Initial Complaint
04/21/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I would like to be removed from this credit collecting agencys list. In the past eight months I have received no correspondence via email or email, nor by phone in regarding to the balance in question. I expect a business to demonstrate due diligence in contacting me regarding outstanding payments. QVC did not do so and as such should not have referred me to a debt collection agency.
Business response
05/03/2022
May 03, 2022
Dear *** *****:
On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated April 26, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your *** account with account number ending ****, (the “Account”). We assure you that NCI, a third party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
· You state that would like to be removed from this credit reporting agency’s list. · You state in the past eight months you have not received any correspondence via email nor have you received any phone call in regarding to the balance in questions.
· You expect a business to demonstrate due diligence in contacting you regarding outstanding payments.
· You state *** did not contact you and as such should not have referred you to a debt collection agency.
· Your Desired Resolution:
· You would like a correction to your credit report..
Investigation Results
We have investigated the assertions and can inform you of the following:
- On March 13, 2022, NCI’s client *** placed the Account with NCI for collection of a balance of $30.71. - On March 15, NCI sent a letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
- On April 22, NCI received the Complaint and forwarded it to the client.
- On April 29, NCI received a payment of $30.71 that had posted and the balance on the account is now $3.61 after adjustment.
- For any inquiry regarding credit reporting please contact *** at ###-###-#### - We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCI’s actions were in compliance with applicable law and regulations
We are committed to ensuring that NCI’s practices are fair, reasonable and proper
Respectfully submitted,
NCI Consumer Affairs
Customer response
05/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I attempted to pay the full balance with my payment to your collection service and it is unclear why there is a remaining balance. I will await further correspondence or follow-up directly with your collection service or ***. I appreciate the time you took to review my complaint and respond to the concerns I had accordingly.

Regards,

*** *****

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