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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I agreed to sell my **** insurance policy for $5000.00 to Coventry First. I was supposed to receive the check in February after I had the documents notarized by my bank for Coventry. *** deducted my premium for 416.45 on February 25th from my checking account. I called Michael C********* to advise him and he told me to call insurance company for a refund. I told him I didn't receive the $5000.00 check which he said he would check into. I called *** and they told me they had no record of sale of my policy and they could not refund the money for the premium .They were not notified that I was selling it to Coventry. I called Michael back and told him. He said he would check into it. The next thing I received was an invoice for the March premium saying it was due 3/10/22 for 416.45. I called Michael again but have had no response to 5 calls. I want my $5000.00 check and 2 months for 416.45 premiums paid to me.Business response
04/12/2022
Coventry First regrets that **. **********'s transaction was delayed. Information regarding her insurance policy was needed to complete the transaction and after a lengthy delay, the insurance carrier provided the information the day before ************************ submitted her complaint. Coventry First expedited its final review of the transaction, reimbursed her for her February premium payment for her policy and disbursed the purchase price to her on March 28. We spoke with ************************ and she is satisfied with the resolution and has indicated that she would be happy to withdraw her complaint but needs information from BBB regarding how to do that.Customer response
04/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************
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Contact Information
7111 Valley Green Rd
Ft Washington, PA 19034-2207
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.