ComplaintsforMishimoto Automotive
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a Mishimoto radiator that failed and was approved to be replaced by their warranty team however they took my my money and claim that there’s a “tricky situation” going on with my claim and the only thing I can do is pay again (that’s not going to happen) or wait until my funds are released (which I don’t trust either). I get a strong feeling that they are lying and I will have to fight to get my money back and will never get my replacement radiator which was approved by them. I want my replacement radiator. I also asked 3 times on the phone to speak with a supervisor and the associate I was dealing with was rude, tried to hurry me off the phone, and tried to act surprised when I told him I wanted to speak to someone higher up. Of course I never received a call back from anyone higher up either.Business response
10/05/2023
Hello,
This customer's order never came through as he confirmed the website "timed out". The customer confirmed this is what happened when working with our team via email and we have confirmed that funds were never received. If the customer would like to work with their bank to remove the pending authorization, they are welcome to do so before resubmitting payment. If the customer is charged for some reason, they are welcome to provide a copy of their bank statement showing that this was an official charge, not just a pending authorization.Customer response
10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 20694823
Initial Complaint
06/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Mishimoto, I opened a return back on may 23, 2022 and still havent received my refund. The return shows on the tracking number that you received the item on may 25, 2022 and your not refunding my return. Tracking number is:*************26636Business response
06/22/2022
Hello,
This customer's return was processed within 1 business day since receiving the correct return tracking. The customer provided us with the incorrect tracking previously.
Customer response
06/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 17418457
Business response
07/07/2022
We would suggest the customer to check the bank account records on or around June 14th to confirm that this refund made it through. If the customer is looking at a statement which already closed, this refund would not show up. If anything else, we would suggest that the customer reaches out to their financial institution with any additional questions.
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Contact Information
1515 Garnet Mine Rd
Garnet Valley, PA 19060-2000
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.