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ComplaintsforKen Adams Mechanical, LLC
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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2,21,22 I had no hot water. I went online to look for a plumber to get it fixed ASAP.The next day 2,22,22a company contacted me back in the morning and I asked them if they serviced or knew anything about electric tankless water heaters. kens Adams mechanical had informed me on the phone that they did work on such water heaters and h-vac. Also asked them to service my heating. When they arrived at my home he diddn't even know how to remove the cover off the water heater. He then informed me that he did not know how to work on these type of water heaters. He said electric heaters Arnt common& had to call a comp. to attempt removing the cover. He was never successful. he did pull out a common **** filter. Not even replacing it, as I had to go to ***** and buy the replacement for 10$ and install it myself. When he pulled the **** filter out the hot water started to work, we were excited. They left and just explained that they DONT WORK ON THIS TYPE OF EQUIPMENT. Without him ever looking at the water heater itself to even maintenance it or to see if anything else could be wrong.due to COVER ISSUES. They also couldn't look at my h-vac they didn't have the proper eqt. And said contact them back in spring. when we came back with the filter the hot water wasn't working again. I tried to call the company back twice and they didn't pick up so I called another company who claimed to be familiar with the type of water tank. When the other company came he knew how to open the cover right away and he said that it seemed to be the air flow sensor for heating the element. He also said Omni filter wouldn't be a reason for no hot water. He too said that he didn't work on this type also but didn't charge me. Kens gave a bill of$222.60. For not even getting a cover off! Lied to get my money. Told me they serviced my type to get in door to charge. I had to call ********** to actually find someone proper for my type of equipment. Waste of time & money with 5 kids still no hot waterBusiness response
03/09/2022
We are providing the service call ticket that was taken by our secretary, the service call "job invoice" that our service tech had *********************** sign and the invoice we emailed them from our office.
Our technician also verified and had *********************** sign our credit card form, to make sure the credit card our secretary took during the original phone call, was correct.
***********************, who is the only property owner listed on the county deed, signed the job invoice, which is accepting the work that was performed that day.
*********************** called us on March 7th to inform us the credit card that *********************** had given us was deactivated. ****** gave us a new credit card and asked to talk to the owner.
Tuesday March 8th, the owner Ken Adams called *********************** back. Ken and ****** had a conversation about the service call. ****** eventually told Ken that they still had hot water, did not replace the water heater and that ****** wanted us to charge *******'s new credit card.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.