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ComplaintsforKetchell Jewelers
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped off my engagement ring 3 weeks ago to have the band repaired and at least a dozen stones replaced. 3 weeks to by, after a promise day of 1 week from drop-off as given to us in writing, and absolutely no communication expect that the stones they kept ordered were not the correct size. I picked up my ring today to find this jeweler completely ruined my ENGAGEMENT RING. The band is crooked and not put back together correctly. The stones clearly do not match at all. It's bent in the middle and it look horrendous. We promptly got our money back, but now, he ruined my ring. This is absolutely unbelievable. I want this ring replaced with no charge, the same exact one, or as close to as possible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.