ComplaintsforSSRS
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I receive incessant calls from them daily. I have asked multiple times to be removed from their call list. Last time I did the gentleman on the other end of the line told me " your the last survey of the day just do it". Please remove me and do not call me againBusiness response
06/28/2023
Thank you for notifying us of the complaint that was recently submitted to the BBB.
Please know SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers, and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then we discard all numbers.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes. We focus a great deal of attention on interviewer training to ensure that they are always cordial and professional, and that they will immediately put someone on our internal DNC list when requested. As such, we take this encounter very seriously and will follow-up internally on the matter, and we apologize for your experience.
I want to assure you that the telephone number provided to the BBB, **************, has been placed on our do not call list and you should not be called again. I apologize for any inconvenience we may have caused.
Thank You.
*****************************Chief Operating Officer
SSRS
Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I've received numerous letters from them to do a survey with them. I have multiple people over age 18 that live with me and not a single one of us want to do it. I'm not calling so you can gain access to my phone number nor will the others. It's nice you're using the postal system but stop spam lettering people!Business response
05/25/2023
Thank you for notifying us of the complaint that was recently submitted to the BBB.
Please know SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers,and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then we would discard your number.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes. We take great pains in interviewer training to ensure that they are always cordial and professional, and that they will immediately put someone on our internal DNC list when requested. As such,we take this encounter very seriously and will follow-up internally on the matter, and again we apologize for your experience.
I want to assure you that the telephone number provided to the BBB, *************,has been placed on our do not call list and you should not be called again. I apologize for any inconvenience we may have caused.
Thank You.
*****************************Initial Complaint
12/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company knows the law, but they also know that legal does not equal right.I have repeatedly asked them to not send me their unsolicited spam. I do not want to participate in their study. I do not want their cash. I do want them to cease their annoying practices.Learn that when someone says take me off of your mailing list and cease all contact that means take me off of your mailing list and cease all contact. You are not going to get me to participate in your nonsense by annoying me.Now kindly go out of business and do real work to provide for the people foolish enough to voluntarily associate with you. Stop annoying others.Business response
12/09/2022
Hello **********************,
I apologize for any inconvenience we may have caused in asking you to participate in a survey. Please be assured your contact information has been added to our internal "Do Not Mail" list.
Thank You.
Initial Complaint
03/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
SSRS will literally NOT stop calling my phone. They've called me 4 times in the past week and will not stop. I've stated I'm not interested in their survey and it still continues. I wish they'd remove me from their list!!! I'm busy enough at work and don't have time to be answering dumb calls that have nothing to do with me.Business response
03/09/2022
Hello,
In response to the complaint you received, I want to inform you that SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers, and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then discard the number.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes.
Please be assured that this number has been added to our internal DNC list.
Don't hesitate to let me know if you have any questions.
Thank You.
Chuck M***********Initial Complaint
01/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Telephone survey calls numerous times. I have told them to take me off their call list and do not contact, but they continue to call. Their calls are harassing and unwanted.Business response
02/14/2022
Hello,
I received a notification regarding an unanswered BBB complaint. Please know that today is the first time I received that complaint, although your system states that it was received in mid-January.SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers, and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then discard the number.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes. We take great pains in interviewer training to ensure that they are always cordial and professional, and that they will immediately put someone on our internal DNC list when requested. As such,we take this encounter very seriously and will follow-up internally on the matter, and again we apologize for your experience.
I want to assure you that the telephone number provided to the BBB, **************, has been placed on our do not call list and you should not be called again on that phone number.
Please let me know if you have any questions.
Thank You.
Chuck M***********Initial Complaint
12/12/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Ssrs calls me repeatedly, every Sunday and Saturday. I asked to be taken off the list, they Then call back, repeatedly. Do we have a way to stop this telephone harassment. My number is on the national do not call registry and I already reported, yet got another call today. Thanks for any help.Business response
02/01/2022
THello,
I received a notification today regarding an unanswered BBB complaint. Please know that today is the first time I received that complaint, although your system states that it was received in late December.SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers, and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then discard the number.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes. We take great pains in interviewer training to ensure that they are always cordial and professional, and that they will immediately put someone on our internal DNC list when requested. As such, we take this encounter very seriously and will follow-up internally on the matter, and again we apologize for your experience.
I want to assure you that the telephone number provided to the BBB, **************,has been placed on our do not call list and you should not be called again on that phone number.
Please let me know if you have any questions.
Thank You.
Chuck M*************, Chief Operating OfficerInitial Complaint
10/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am on the "do not call registry" but still receive up to `10 calls per day from numbers located throughout the country. No messages are left and in some instances the same firm/entity calls daily. One of these calls is from a firm named "SSRS" (************). While most of the daily calls are on Monday - Friday, (at all hours of the day which I don't learn about until I arrive home from work) SSRS called yesterday (Saturday) and today (Sunday 10/2). I would like to report this nuisance calling. ***.Business response
10/14/2021
*** *****,
We received your complaint through the BBB and apologize for your experience. SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers, and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then we would discard your number.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes. We take great pains in interviewer training to ensure that they are always cordial and professional, and that they will immediately put someone on our internal DNC list when requested. As such, we take this encounter very seriously and will follow-up internally on the matter, and again we apologize for your experience.
I want to assure you that the telephone number provided to the BBB, ###-###-#### , has been placed on our do not call list and you should not be called again on that phone number. Thank you and again sorry for the inconvenience.
Thank You.
Chuck M********Customer response
10/29/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ssrs calls me repeatedly. I asked to be taken off the list, they just hang up on me. Then call back, repeatedly. Do we have any rights left in this country? Not rights in a statute, but rights we can enforce? I'm tired of robocalls and the like committing criminal acts. Its telephone harassment, a crime. Why are they given carte blanche to do it while private citizens are charged? They call daily. It must stop. Not just mine, but all who tell them to cease.Business response
09/14/2021
******************,
We received your complaint through the BBB and apologize for your experience. SSRS is not a telemarketing firm and largely conducts academic and social science research of current events and public opinion. We call people via a purely random generation of phone numbers, and as such call anonymously and confidentially. It is typical that we make phone attempts for just a few days and then we would discard your number.
The national DNC registry is designed to prevent telemarketing companies and other companies trying to sell goods and services from calling. As a research company we do not legally fall under the national DNC registry, but we absolutely honor any requests to not be called again and maintain our own DNC list for such purposes. We take great pains in interviewer training to ensure that they are always cordial and professional, and that they will immediately put someone on our internal DNC list when requested. As such, we take this encounter very seriously and will follow-up internally on the matter, and again we apologize for your experience.
I want to assure you that the telephone number provided to the BBB, (xxx) x** ****, has been placed on our do not call list and you should not be called again on that phone number. Thank you and again sorry for the inconvenience.
Thanks,
Phil
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.